Help Desk Support Assistant jobs in Worcester, MA

Hello

This is Sheetal from ABSI , Urgently looking for Help Desk representative at Marlborough MA Location

POSITION : HELP DESK REPRESENTAVIE

LOCATION : Marlborough MA

LOCATION : ONSITE

JOB OPPORTUNITY Job DescriptionEngagement TypeContractShort DescriptionStrong Customer Service and Communications skills a must for this Help Desk position. This position does not require an IT background. This role is NOT responsible for general hardware or software technical support , but candidate must be tech savvy.Complete Description[BILLING CATEGORY IS DPH-HPL-ADMIN]

The specialist will:

• guide customers through proper use of the vendor-managed licensing application(s)
• triage, troubleshoot, resolve, and escalate issues as necessary
• create and track help desk tickets
• provide high-level answers to general BHPL licensing process questions
• handle help desk phone calls and respond to email requests

Key Responsibilities

• Provide basic help desk customer support, as listed below, to assist licensees using new BHPL

eLicensing application to apply for / renew health profession licenses

• Triage incoming issues to determine appropriate actions (immediate resolution, escalation, etc.)
• Utilize internal ticketing system
• Communicate, and enforce system standards as necessary
• Simulate and troubleshoot user problems
• Train other state staff in operation of the Help Desk as needed
• Ensure Help Desk phone is not left unattended
• Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes
• Participate in daily team standup
• Perform other duties related to HPL eLicensing helpdesk.

Sheetal Agarwal

American Business Solutions Inc.

8850 Whitney Drive
Lewis Center, OH 43035

Cell : 614-541-3190Work : 614-888-2227 Ext. 4692

Fax: 888-699-8866
Mail to: sheetal@absiusa.com

Website: http://www.absi-usa.com

Job Type: Contract

Schedule:

• 8 hour shift

Work Location: In person