Help Desk Support Assistant jobs in York, PA

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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IT - Help Desk Support Analyst
  • CIOCCA MANAGEMENT COMPANY INC
  • York, PA FULL_TIME
  • Description

    We have an immediate opening for an energetic, enthusiastic and highly motivated Help Desk Support Analyst to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!


    Qualifications:

    • High school diploma or equivalent. Post-secondary degree preferred.
    • Two to four years related experience and/or training, or equivalent combination of education and experience in a Microsoft Windows Domain-based environment.
    • Knowledge of Microsoft Office Suite and Microsoft Windows is required.
    • Exceptional workstation and networking trouble shooting skills.
    • Organizational skills and high attention to detail.
    • Excellent interpersonal and customer service skills.
    • Strong analytical and problem-solving skills.

    Responsibilities:

    • Diagnose and troubleshoot problems encountered with computer hardware, network, ISP, software, and peripherals. Typical support requests can include: password lockouts, printer setup and troubleshooting, network access requests, remote access, email and phone setup and troubleshooting.
    • Coordinate with IT Operations for appropriate support and escalations.
    • Ability to troubleshoot PC and MAC related issues.
    • PC and peripheral installation.
    • Accurately document service requests.
    • Create and maintain knowledge articles.
    • Image laptops and desktops for new users.

    What we offer

    • PTO and holidays
    • Full-TIme
    • 401(K) retirement plan with company matching
    • The top insurance program in the industry including medical, dental, prescription and vision
    • Advancement within the Ciocca Automotive Family
    • Employee discounts: purchases, repair, service, wash

    At Ciocca Automotive, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now!


    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Just Posted

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Help Desk Tier I Representative
  • Lincoln Intermediate Unit 12
  • Oxford, PA FULL_TIME
  • JobID: 3516 Position Type: Support Staff/Technology Help Desk Date Posted: 12/8/2023 Location: New Oxford Central Office, New Oxford, PA Closing Date: 12/17/2023 Join one of the largest educational se...
  • 19 Days Ago

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Care aide
  • Help at Home
  • Elizabethtown, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • Just Posted

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Bilingual aide
  • Help at Home
  • Red Lion, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1000 sign-on bonus to join our team as a Bilingual Home Care Aide! Start your career with the nation’s leading provider of in-home...
  • 3 Days Ago

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Care aide
  • Help at Home
  • Marietta, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • 3 Days Ago

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Care aide
  • Help at Home
  • Hanover, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • 4 Days Ago

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0 Help Desk Support Assistant jobs found in York, PA area

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Service Desk Team Lead
  • High Companies
  • Lancaster, PA
  • GENERAL DESCRIPTION: The Service Desk Lead plays a critical role in providing day-to-day support of High Companies’ end ...
  • 3/28/2024 12:00:00 AM

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IT Help Desk Agent
  • Vinculum Inc
  • Harrisburg, PA
  • Job Description Job Description Skills: MS Office, Some IT experience/knowledge, Call Center interaction
  • 3/28/2024 12:00:00 AM

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Part Time - Food Service - Customer Service Team Lead
  • Penn State University
  • Middletown, PA
  • APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to W...
  • 3/28/2024 12:00:00 AM

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Patient Svcs Representative
  • University of Pittsburgh Medical Center
  • Harrisburg, PA
  • Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of ne...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative
  • Sans Pareil Eyecare
  • Mechanicsburg, PA
  • Job Description Job Description Well established Optometrist looking for a front desk superstar. If you can smile all da...
  • 3/28/2024 12:00:00 AM

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Service Advisor
  • AutoNation, Inc.
  • Cockeysville, MD
  • AutoNation Acura Hunt Valley At AutoNation, doing whats right by the customer comes standard at 300 locations coast to c...
  • 3/28/2024 12:00:00 AM

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Customer Care Specialist
  • Happyvalleyindustry
  • Harrisburg, PA
  • **Customer Care Specialist** by | Dec 22, 2020 Location Harrisburg, PA **Description** About You: Youre driven to help c...
  • 3/27/2024 12:00:00 AM

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Remote Customer Service Representative (York, PA)
  • NiSource Inc.
  • York, PA
  • ** Remote Customer Service Representative (York, PA)** Job ID : 926122 Location: York, PA **Responsibilities** Remote Cu...
  • 3/26/2024 12:00:00 AM

York (Pennsylvania German: Yarrick), known as the White Rose City (after the symbol of the House of York), is the county seat of York County, Pennsylvania, United States, located in the south-central region of the state. The population within York's city limits was 43,718 at the 2010 census, a 7.0% increase from the 2000 count of 40,862. When combined with the adjacent boroughs of West York and North York and surrounding Spring Garden, West Manchester, and Springettsbury townships, the population of Greater York was 108,386. York is the 11th largest city in Pennsylvania....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$44,422 to $54,691
York, Pennsylvania area prices
were up 1.5% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020