Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Description:
We are seeking a Help Desk/Support Engineer to become an integral part of our team. You will be the first line of contact, serving our clients in Northeast Ohio, and solving their technical problems. Along with your technical skills, your best attributes are patience and service. You will be the ‘go-to’ person who helps and supports our clients with their technology concerns. Our fast growth requires us to add Help Desk/Support Engineers. Managed Service Provider, responding to the needs and challenges of our clients in Northeast Ohio. We are a stone’s throw from the arts, culture, and food scene of the city and the tranquility of our own National Park. We are committed to our associates, and we demonstrate this in the way we offer a fun and meaningful work environment.
Here are a few examples:
Engineering Day – Bring the fun! Life is short and busy, so we schedule our fun. Once a month we have a company meeting followed by fun activities like smashing a copier, life-sized beer pong, and zip lining. The Wingman Program – Connect with a senior manager or partner who will meet with you regularly on things that matter most to you -- in your life or business career. The Fast and Furious – How do you want to grow and develop professionally? We have access to programs that will help you reach your professional goals. We’ll also provide support for continuing education in technical, communication, and interpersonal skills.
Qualifications:
Additional traits that make you a good match for our culture:
Compensation and Benefits:
0 Help Desk Support jobs found in Akron, OH area