Help Desk Support jobs in Allentown, PA

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Analyst
  • Grand View Health
  • Sellersville, PA FULL_TIME
  • Schedule: Full Time, 7am-3:30pm or 8:30am-5pm


    Responsibilities

    The Help Desk Analyst provides information technology (IT)-related support to end users on a variety of issues, including support of software, hardware, security, network and assigned applications. The Help Desk Analyst performs these functions while serving as the first point of contact for customers seeking technical assistance over the phone or email. The essential functions of the Help Desk Analyst are:

    Essential Functions:
    • Triage and/or resolve technical support-related telephone calls, email and personnel requests.
    • Log all calls into the service desk management system (Cherwell) and ensure all unresolved calls are forwarded to the appropriate personnel.
    • Monitor and respond quickly to incoming requests related to IT issues.
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
    • Assist with onboarding of new users and modification to user account access.
    • Identify and suggest possible improvements on procedures.

    Qualifications

    EDUCATION AND EXPERIENCE:
    • High school diploma/GED required.
    • 1 to 3 years of experience in information technology required.

    LICENSES AND CERTIFICATIONS:
    • Industry-recognized technology certification (i.e., Network or A ) a plus but not necessary.

    BENEFITS:
    • Medical, free dental, vision insurance for full time and part time
    • 403B
    • Pension plan
    • On-site discounted child care center
    • Tuition reimbursement up to $5250 per year
    • Free life insurance
    • Free parking
    • Paid time off
    • Sick time
    • Flexible spending accounts
    • Employee referral bonus
  • 24 Days Ago

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Service Desk Support Analyst
  • Venture Talent Consulting
  • Easton, PA FULL_TIME
  • Are you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our IT and Telecom programs. OverviewWe are c...
  • 6 Days Ago

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Care aide
  • Help at Home
  • Slatington, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • Just Posted

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Care aide
  • Help at Home
  • Bethlehem, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • 1 Day Ago

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Care aide
  • Help at Home
  • Bangor, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • 1 Day Ago

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Home Care Aide
  • Help at Home
  • Kunkletown, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • 2 Days Ago

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0 Help Desk Support jobs found in Allentown, PA area

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Life Insurance Agent/Broker
  • Mitchell Agency
  • Allentown, PA
  • We are looking for life insurance agents or unlicensed salespeople to work remotely for one of the fastest-growing compa...
  • 3/29/2024 12:00:00 AM

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Service Desk Specialist
  • Judge Consulting Group
  • King Of Prussia, PA
  • Help Desk Support Technician: Handles all incoming support calls, emails, and verbal communications as the first line of...
  • 3/28/2024 12:00:00 AM

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Service Desk Technician I
  • Razor Technology
  • Conshohocken, PA
  • Job Description Job Description Job Description The Service Desk Technician Level 1 will primarily analyze and troublesh...
  • 3/27/2024 12:00:00 AM

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Service Desk Technician I
  • Razor Technology
  • King of Prussia, PA
  • Job Description Job Description Job Description The Service Desk Technician Level 1 will primarily analyze and troublesh...
  • 3/27/2024 12:00:00 AM

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Service Desk Technician II
  • Razor Technology
  • Conshohocken, PA
  • Job Description Job Description Job Description The Service Desk Technician Level 2 will have extensive experience worki...
  • 3/27/2024 12:00:00 AM

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Service Desk Technician II
  • Razor Technology
  • King of Prussia, PA
  • Job Description Job Description Job Description The Service Desk Technician Level 2 will have extensive experience worki...
  • 3/27/2024 12:00:00 AM

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Technical Product Support Specialist
  • Robert Half
  • Somerset, NJ
  • Job Responsibilities The Product Technical Support Specialist will provide help desk support for customers Support Speci...
  • 3/25/2024 12:00:00 AM

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Service Desk Specialist
  • Judge Consulting Group
  • King of Prussia, PA
  • Help Desk Support Technician: • Handles all incoming support calls, emails, and verbal communications as the first line ...
  • 3/25/2024 12:00:00 AM

Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 231st largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010[update]. Allentown constitutes a portion of the New York City Combined Statistical Area and is the county seat of Lehigh County. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$53,418 to $66,954
Allentown, Pennsylvania area prices
were up 1.5% from a year ago