Help Desk Support jobs in Bismarck, ND

Help Desk Technician

Dakota College at Bottineau is seeking a Tier 1 Help Desk Technician. This position is to provide first contact technical support to students, faculty, and staff. They will be responsible for troubleshooting and resolving minor technical issues, NDUS account issues, and password resets. This role will also be responsible for assisting with setting up and configuring lab and student-use computers, installing classroom technologies, and installing computer network infrastructure.

Status: Part-time – Non-benefited position; Bottineau Location
Salary: $20/hour, up to 20 hours per week, and up to 40 hours per week during the summer.

Duties & Responsibilities:

• Support campus software configuration on lab and student-use computers.
• Install and troubleshoot computer software and hardware issues (tier 1).
• Complete computer work requests in a timely manner.
• Provide basic internet support in the dormitories for on-campus students.
• Reset NDUS passwords for students, faculty, and staff.
• Troubleshoot and resolve basic hardware and software issues, escalate unresolved issues to IT team when necessary.
• Assist with installing network infrastructure, such as running network cable, completing network terminations, and mounting network equipment.

Qualifications Required:

• High School Diploma.
• Strong oral, written, and interpersonal communication skills.
• Fast learning and the ability to work independently.
• Computer skills.
• Troubleshooting skills.
• Able to use a 6 – 8’ ladder and scissor jack as necessary.
• Able to perform overhead work.
• Able to lift and carry up to 50lbs.

Qualifications Preferred:

• Excellent troubleshooting skills.
• Previous experience with computers and networking.
• Previous experience with working on a ladder and performing overhead work.
• Willingness to take on extra responsibilities as needed.

APPLICATION PROCEDURES: Apply online www.dakotacollege.edu/employment or submit DCB employment application, a resume/vitae, transcripts, and the names and telephone numbers of three professional references to:

Sandy Hageness
Help Desk Technician Search
Email: dcbhuman.resources@dakotacollege.edu

Equal Opportunity and Non-Discrimination Statement: Dakota College at Bottineau (DCB) is committed to the principle of equal opportunity in education and employment. DCB does not discriminate on the basis of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity and expression, genetic information (GINA), marital or parental status, veteran’s status, citizenship status, public assistance status, participation in lawful off-campus activity, spousal relationship to current employee, or other protected status under federal, state, or local law. DCB complies with all federal and state non-discrimination, equal opportunity and affirmative action laws, orders and regulations, including complying with the Civil Rights Act, the Americans with Disabilities Act, the Rehabilitation Act of 1973, and Title IX of the Education Amendments of 1972. This policy applies to admissions, enrollment, scholarships, loan programs, participation in University activities, employment, and access to participation in, and treatment in all University programs and activities.

For more information, or for accommodations contact: dcbhuman.resources@dakotacollege.edu. For Relay Services: Relay North Dakota

ND Veteran's Preference: North Dakota Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.

Dakota College at Bottineau is an equal opportunity institution.
Applicants must be eligible to work in the U.S. Dakota College at Bottineau does not provide