Help Desk Support jobs in Charlotte, NC
Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support jobs
- Ascendion
-
Charlotte, NC
FULL_TIME
-
Description
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
*** About the Role ***
Job Title: Helpdesk Support
Required Qualifications
- 1-2 years of customer service experience
- 1-2 years of IT experience
- Used A Ticketing
- Good Communication
Location: Charlotte, NC
Salary Range: The salary for this position is between $30,000 – $32,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan]
Preferred Skills:
- helpdesk
IT Support
Job details
Job ID329786Job RequirementsHelp Desk SupportLocationCharlotte, North Carolina, USRecruiterNitish?>Emailnitish.sharma@ascendion.com - 1 Month Ago
- Union Academy
-
Monroe, NC
FULL_TIME
- Helpdesk Support Specialist Position: Helpdesk Support Specialist Salary Range: 38k-43k FLSA Status: Exempt Reports to: Chief Technology Officer Purpose: The Help Desk Support Specialist is the first ...
- 21 Days Ago
- EDRAY
-
Charlotte, NC
PART_TIME
- Are you a tech-savvy student or recent graduate looking for an exciting part-time opportunity to gain hands-on experience in the IT field? Look no further! EDRAY, a leading IT/Supply Chain company bas...
- 1 Day Ago
- Amtec
-
Charlotte, NC
FULL_TIME
- Provide firsttier basic technical support toend users on issues of basic computer operations including passwordreset ticket escalation basic troubleshooting and error messages. Provide firsttier techn...
- 23 Days Ago
- Intratek Computer, Inc.
-
Charlotte, NC
CONTRACTOR,FULL_TIME
- Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized informatio...
- 8 Days Ago
- Global Placement Firm
-
Charlotte, NC
FULL_TIME
- "Our client is in search of a Help Desk Analyst to support all worldwide staff and Fund Services external Hedge Fund and Fund Administration clients with financial application (Investran, Yardi and ot...
- 10 Days Ago
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0 Help Desk Support jobs found in Charlotte, NC area
- The ABN Financial Group
-
Charlotte, NC
- Job Description Job Description Licensed Life Insurance Sales Agents- Get Started Now! Do you want to work a schedule th...
- 4/15/2024 12:00:00 AM
- Motion Recruitment
-
Charlotte, NC
- Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Markets RCSA Consul...
- 4/14/2024 12:00:00 AM
- Insurance Group
-
Charlotte, NC
- Job Description Job Description GENERAL RESPONSIBILITIES: 1. Identify and communicate concerns, problems, and challenges...
- 4/14/2024 12:00:00 AM
- Central Bark
-
Charlotte, NC
- Job Description Job Description Central Bark in Charlotte, NC is looking for a Full Time Assistant Manager to join our t...
- 4/14/2024 12:00:00 AM
- Inceed
-
Cornelius, NC
- Compensation: $18-22 per hour Location: Cornelius, NC Mobile Device Help Desk Support: Inceed has partnered with a great...
- 4/13/2024 12:00:00 AM
- Beacon Hill
-
Charlotte, NC
- To Apply for this Job Click Here Commercial Assistant Property Manager - 50K - 60K The Assistant Property Manager will a...
- 4/12/2024 12:00:00 AM
- tekHouse
-
Charlotte, NC
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/11/2024 12:00:00 AM
- TalentBridge
-
Charlotte, NC
- Are you a recent college graduate with a passion for problem-solving and technology? Join our dynamic team as a Technica...
- 4/11/2024 12:00:00 AM
About Charlotte, North Carolina
were up 1.5% from a year ago