Help Desk Support jobs in Cheyenne, WY

Job Summary:
We are seeking a Help Desk Analyst to join our IT support team. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our employees. This is a great opportunity for someone who enjoys troubleshooting computer issues and providing excellent customer service.

Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person
- Diagnose and resolve hardware and software issues
- Install, configure, and maintain computer systems and software
- Assist with user account management in Active Directory
- Troubleshoot network connectivity problems
- Support mobile devices such as smartphones and tablets
- Analyze and prioritize help desk tickets to ensure timely resolution
- Communicate technical solutions in a clear and concise manner

Qualifications:
- Proven experience in a help desk or desktop support role
- Strong knowledge of computer hardware and software systems
- Familiarity with Active Directory and Linux operating systems
- Proficient in Microsoft Office applications
- Excellent customer service skills with the ability to communicate effectively
- Ability to analyze problems and provide solutions in a timely manner
- Previous experience in IT support is preferred

We offer competitive pay and benefits packages, including medical/dental/vision insurance, retirement plans, and paid time off. Join our team of dedicated IT professionals and take your career to the next level as a Help Desk Analyst.

Note: This is a paid position. Internship positions must also be compensated.

Job Type: Contract

Pay: $25.00 - $28.00 per hour

Schedule:

• 8 hour shift
• Day shift

Work Location: In person