Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Description :
Help Desk Technician - Day Shifts - 0600 to 1400
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
Provide technical support and troubleshooting to network, desktop, and / or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and / or outside customer computer hardware, software, network, system / application access, and telecommunications systems.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
WHAT YOU’LL NEED TO SUCCEED :
Required Education and Experience* :
Help Desk Technician I - HS / GED and 0 years of experience
Help Desk Technician II - HS / GED and 1 years of experience
Help Desk Technician III - AA / AS and 3 years of experience
Help Desk Technician IV - AA / AS and 5 years of experience
Help Desk Technician V - AA / AS and 8 years of experience
Years of experience can count in place of education and education can count in place of years of experience in some cases.
Required Certifications :
Must have or obtain Security CE certification prior to start date
Must obtain a PWS 9.1 certification within first 120 days from start date. Can be any of the following certifications : ITIL, A , HDI-CSR, MS 365
TS / SCI and CI Polygraph Required; US Citizenship Required
Location : Customer Site
GDIT IS YOUR PLACE :
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
HiringColorado
The likely hourly rate for this position is between $16.56 - $27.66. This is not, however, a guarantee of compensation or salary.
Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours :
Travel Required : None
None
T elecommuting Options :
Onsite
Work Location :
USA CO Colorado Springs
Last updated : 2024-02-25
Clear All
0 Help Desk Support jobs found in Colorado Springs, CO area