Help Desk Support jobs in Colorado Springs, CO

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help desk
  • GDIT
  • Colorado, CO FULL_TIME
  • Job Description :

    Help Desk Technician - Day Shifts - 0600 to 1400

    Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.

    At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

    At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

    HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

    Provide technical support and troubleshooting to network, desktop, and / or systems hardware and software

    Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and / or outside customer computer hardware, software, network, system / application access, and telecommunications systems.

    Diagnose, identify, isolate, and analyze problems utilizing historical database records.

    May route calls to product line specialists, application, or system support specialists.

    WHAT YOU’LL NEED TO SUCCEED :

    Required Education and Experience* :

    Help Desk Technician I - HS / GED and 0 years of experience

    Help Desk Technician II - HS / GED and 1 years of experience

    Help Desk Technician III - AA / AS and 3 years of experience

    Help Desk Technician IV - AA / AS and 5 years of experience

    Help Desk Technician V - AA / AS and 8 years of experience

    Years of experience can count in place of education and education can count in place of years of experience in some cases.

    Required Certifications :

    Must have or obtain Security CE certification prior to start date

    Must obtain a PWS 9.1 certification within first 120 days from start date. Can be any of the following certifications : ITIL, A , HDI-CSR, MS 365

    TS / SCI and CI Polygraph Required; US Citizenship Required

    Location : Customer Site

    GDIT IS YOUR PLACE :

    401K with company match

    Comprehensive health and wellness packages

    Internal mobility team dedicated to helping you own your career

    Professional growth opportunities including paid education and certifications

    Cutting-edge technology you can learn from

    Rest and recharge with paid vacation and holidays

    HiringColorado

    The likely hourly rate for this position is between $16.56 - $27.66. This is not, however, a guarantee of compensation or salary.

    Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

    Scheduled Weekly Hours :

    Travel Required : None

    None

    T elecommuting Options :

    Onsite

    Work Location :

    USA CO Colorado Springs

    Last updated : 2024-02-25

  • 1 Month Ago

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Help Desk
  • Odyssey Systems Consulting Group, Ltd.
  • Colorado, CO FULL_TIME
  • Position Summary Odyssey Systems has an exciting new opportunity for Help Desk support to Space Systems Command (SSC) Defensive Cyber Operations (DCO) programs in the United States Space Force by oper...
  • 2 Months Ago

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IT Help Desk Support Technician Tier 2 - Stepping Forward Technology
  • HR Solutions Group
  • Colorado, CO FULL_TIME
  • Stepping Forward Technology is currently seeking a friendly and humble Tier 2 Help Desk Technician who is passionate about assisting end-users and loves technical challenges. This role is considerably...
  • 14 Days Ago

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Help Desk Specialist
  • Amyx, Inc.
  • Colorado, CO FULL_TIME
  • Overview Amyx is seeking to hire a Help Desk Specialist to support our DOD client. This position will support a large IT service program that includes help desk, network architecture, and cybersecurit...
  • 19 Days Ago

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Help Desk Technician
  • SNI Technology
  • Colorado, CO FULL_TIME
  • Job Description Help Desk Technician Location: Onsite - Colorado Springs, CO Job Pay Range: $20.00-$22.00 per hour Job Summary: As a member of the Information Systems team, this role will be the first...
  • 21 Days Ago

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IT Help Desk
  • Sigmatech, Inc.
  • Colorado, CO FULL_TIME
  • Job Description: We are seeking an experienced IT Help Desk Technician. Candidate will have strong customer service/technical skills supporting end-users with systems and service utilization problems....
  • 24 Days Ago

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0 Help Desk Support jobs found in Colorado Springs, CO area

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Sr. Quality Assurance and Training Specialist
  • ASRC Federal Holding Company
  • Colorado Springs, CO
  • Job Description In anticipation of favorable award of the Base Operating Systems - Information Technology (BOS-IT) Contr...
  • 3/27/2024 12:00:00 AM

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Tier 1 Help Desk Technician
  • Kavaliro
  • Colorado Springs, CO
  • Come and join one of the most breathtaking luxury resorts Colorado has to offer! We are looking to add an additional Hel...
  • 3/26/2024 12:00:00 AM

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Entry Level - Technical Control Analyst
  • ASRC Federal Holding Company
  • Colorado Springs, CO
  • Job Description ASRC Federal System Solutions is seeking an Entry Level Technical Control Analystin Colorado Springs, CO...
  • 3/25/2024 12:00:00 AM

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SATCOM Terminal Technician
  • ASRC Federal Holding Company
  • Colorado Springs, CO
  • Job Description ASRC Federal System Solutions is seeking a SATCOM Terminal Technician in Colorado Springs, CO. This posi...
  • 3/25/2024 12:00:00 AM

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Configuration Management Specialist Lead
  • Amyx, Inc.
  • Colorado Springs, CO
  • Overview: Amyx is seeking to hire a Lead Configuration Management Specialist to support our DOD client. This position ma...
  • 3/25/2024 12:00:00 AM

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Desktop Support Technician_ Colorado Springs, CO
  • HCLTech
  • Colorado Springs, CO
  • Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new ...
  • 3/24/2024 12:00:00 AM

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Shelter Worker
  • Goodwill Staffing
  • Colorado Springs, CO
  • Job Description Job Description SUMMARY OF POSITION: We are seeking a Shelter Worker to work the following shifts: 1st, ...
  • 3/24/2024 12:00:00 AM

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Finance Administrator - Christian Ministry
  • Springs of Life Children's Center
  • Colorado Springs, CO
  • Job Description Job Description We are an Evangelical Christian organization with a large and growing Outreach to At-Ris...
  • 3/24/2024 12:00:00 AM

Colorado Springs is a home rule municipality that is the largest city by area in Colorado as well as the county seat and the most populous municipality of El Paso County, Colorado, United States. Colorado Springs is located in the east central portion of the state. It is situated on Fountain Creek and is located 60 miles (97 km) south of the Colorado State Capitol in Denver. At 6,035 feet (1,839 m) the city stands over 1 mile (1.6 km) above sea level, though some areas of the city are significantly higher and lower. Colorado Springs is situated near the base of Pikes Peak, which rises 14,115 f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$52,756 to $66,123
Colorado Springs, Colorado area prices
were up 2.3% from a year ago