Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job description
Level up your career and join our growing team!
The Help Desk Specialist will monitor and maintain Managed Services Customers equipment and provide user issue resolution.
Essential Duties & Responsibilities
Competencies & Skills
Knowledge, Education & Experience
Job Type: Full-time
Salary Range: $45,000-$65,000 (Level of Experience)
Benefits:
Experience level:
Schedule:
Education:
Experience:
Ability to Commute:
Work Location: In person
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per hour
Expected hours: No less than 40 per week
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
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