Help Desk Support jobs in Elyria, OH
Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support jobs
IT Help Desk Specialist
- North Central State College
-
Mansfield, OH
FULL_TIME
-
North Central State College is accepting resumes for a full-time IT Help Desk Specialist in Information Technology.
Essential duties/responsibilities include but are not limited to the following:
Customer Service and Technical Support
Serve as initial point of contact for campus IT service requests via phone, chat, Zoom, email, in person, remote
access/support, and ticket tracking system (Kace)
Provide tier 1 support for PC hardware, software, telecom, academic technology, printing, account issues & password
resets, etc. Escalate complex problems to appropriate IT staff
Support all end user PC's/Laptops, printers, peripherals, A/V hardware/software, academic technology, etc.
Assist with set up and take down of equipment for IT/AV needs as requested. i.e. PC's/laptops, projectors, audio
systems, document cameras, TV's, DVD players, etc.
Provide training to end users on student, administrative & academic IT systems
Communicate with computing professionals and managers regarding support services
Resolve telephone service requests & open tickets for all major phone repairs to service provider and follow up to
ensure problem is repaired/resolved
Set up voice mail boxes, and update auto attendant
Manage laptop loan program
Other duties as assigned
Administrative
Maintain Help Desk Website and ensure support information relating to all systems, solutions, and applications is
current and correct
Create/maintain step by step tutorials for a broad portfolio of applications
Manage/maintain ticket tracking system (Kace)
o log, monitor progress, note problem resolution
o establish/maintain/schedule regular computer, software, e-mail, telephone, voicemail account issues
including moves, adds, changes with system passwords/user ID's
o keep appropriate record/paperwork of service requests
o coordinate in-house equipment repair process/paperwork
Determine event presentation needs and coordinate setup of required IT/AV systems
Provide service & support status reports on incidents, projects, and service requests to IT Director
Other duties as assigned
Misc. Support
Occasional project work to assist with refresh, continuous improvement, and new initiatives for college wide IT
systems and solutions and PC/Laptop setup/deployment/repair, etc.
Other tasks & duties as assigned and required
Required Qualifications:
Education: Associate's degree in Computer Science or related field
Experience: Two years' experience providing technical support
Please express your interest in this position by submitting a letter of application and resume to:
www.ncstatecollege.edu, Click on Jobs then jobs@ncstatecollege.edu
or send to
NORTH CENTRAL STATE COLLEGE
Attention: Human Resources
2441 Kenwood Circle, Mansfield, OH 44906
To apply: https://ncstatecollege.edu/documents/Business/HR/Jobs/IT Help Desk Specialist 9-26-22.pdf
Resumes will be reviewed beginning 10/17/22 and until filled
North Central State College is an Equal Employment Opportunity institution. We value campus diversity and demonstrate this in campus
initiatives. We particularly encourage members of historically under-represented groups to apply.
jeid-a7877e96d1278f4aa3013ae5d555a4fc - 8 Days Ago
Help Desk Technology Consultant
- Oberlin
-
Oberlin, OH
FULL_TIME
- Technology Consultants provide first-line computer software and networking support to students, faculty, and staff using both Macs and Windows at the CIT Help Desk in the Academic Commons. Responsibil...
- 15 Days Ago
Help Desk Technology Consultant
- Oberlin
-
Oberlin, OH
FULL_TIME
- Technology Consultants provide first-line computer software and networking support to students, faculty, and staff using both Macs and Windows at the CIT Help Desk in the Academic Commons. Responsibil...
- 15 Days Ago
Registered Nurse (Full-Time)
- Help at Home
-
Mansfield, OH
FULL_TIME
- Prime Home Care Midway - RNMansfield, OH 44906 (Branch)Job DescriptionStart your career today with Help at Home!Now hiring Registered Nurses in your community – make a lasting impact for someone in ne...
- 5 Days Ago
Care aide
- Help at Home
-
Polk, OH
FULL_TIME
- Help At Home Now offering a new pay rate of $13! Receive $400* after your first 60 days of employment! Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hir...
- 23 Days Ago
Care aide
- Help at Home
-
Elyria, OH
FULL_TIME
- Now offering a pay rate of $15-$17 per hour and bonuses totaling up to $1,000!* Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! ...
- 1 Month Ago
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0 Help Desk Support jobs found in Elyria, OH area
Remote Senior SAP SD Urgent
- tekHouse
-
Cleveland, OH
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/26/2024 12:00:00 AM
Sales Associate/Receptionist
- Massage Envy
-
Avon, OH
- Overview: Are you a friendly, outgoing, reliable, individual? Does the sound of earning extra money on top of your base ...
- 4/26/2024 12:00:00 AM
Remote Intake Specialist- Central Ohio
- OhioGuidestone
-
Berea, OH
- Where New Paths Begin OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Oh...
- 4/26/2024 12:00:00 AM
Service Advisor
- AutoNation, Inc.
-
Westlake, OH
- AutoNation Ford Westlake At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coas...
- 4/24/2024 12:00:00 AM
Sales Associate
- Orangetheory Fitness
-
North Olmsted, OH
- Be fit. Change lives. Have fun. If you mention fitness within moments of meeting someone...if you encourage friends and ...
- 4/23/2024 12:00:00 AM
IT Hybrid Infrastructure Engineer
- DataServ Integrations
-
Westlake, OH
- We want you! Do you have a competitive drive to grow with a like-minded team of passionate IT engineers? Are you tired o...
- 4/23/2024 12:00:00 AM
CMA - Certified Medical Assistant - Float - Lorain Medical Group
- Bon Secours Mercy Health
-
Amherst, OH
- At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectivenes...
- 4/22/2024 12:00:00 AM
IT Project Coordinator
- Dataserv Integrations
-
Westlake, OH
- We want you!In your role as Information Systems and Technology (IST) Project Coordinator, you will report to IST Project...
- 4/22/2024 12:00:00 AM
About Elyria, Ohio
Elyria (/əˈlɪəriə/ ə-LEER-ee-ə) is a city in the Greater Cleveland metropolitan statistical area and the county seat of Lorain County, Ohio, United States, located at the forks of the Black River in Northeast Ohio 23 miles southwest of Cleveland. As of the 2010 census, the city had a population of 54,533. The city is home to Lorain County Community College.
Elyria, part of the Cleveland–Elyria–Mentor metropolitan area, is located at 41°22′24″N 82°6′6″W / 41.37333°N 82.10167°W / 41.37333; -82.10167 (41.373396, -82.101692). Elyria's primary zip code is 44035 with post office boxes being assi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$51,561 to $64,626
Elyria, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago