Help Desk Support jobs in Fayetteville, AR

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is accepting applications for a 2nd shift Helpdesk position. Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management technical and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

• Highschool Diploma or equivalent required.
• 1-year of voice, data, security, or electrical field experience.
• Local to the Lowell office
• Able to work evening shifts: 3PM 12AM Monday through Friday in office, with occasional OT available.
• Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.

• Excellent written and verbal communication skills.
• Exceptional problem-solving skills.
• Strong attention to detail, organizational, and follow-up skills.
• Efficiently read and decipher manufacturer instructions.
• Knowledge of Analog / IP CCTV, Access Control and or Alarm.
• Must type at least 40 WPM.
• Cisco, Juniper, March, or Verint knowledge a plus
• Experience with Network switch programming.
• IP camera programming experience.
• Manufacturer certifications.

• Capture data from projects including check in/out times, time on site, and validating work completion documentation.
• Provide trouble shooting support to field techs via phone system calls, and emails.
• Implement, change, and create processes for different project needs when the arise.
• Configure and program hardware remotely.
• Ability to execute and or create programs and scripts.
• Responsible for assisting technicians in the field with installation and troubleshooting, network switch allocation, remote setup and/or verification of camera field-of-views, aiming and focusing of cameras, and programming cameras for entire sites such as a distribution center.
• Assist with any other technical needs that we can meet for the teams as they arise.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements.

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Teladoc & TriaHealth
• Company-Matched 401(k) and IRA Retirement Savings.

About:

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.