Help Desk Support jobs in Fort Wayne, IN

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

• Provide helpdesk support and resolve problems.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Monitor the Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the helpdesk tracking software.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Perform timely workstation hardware and software upgrades as required.
• Excellent interpersonal skills.
• Customer service skills are a must.
• Follow-through and attention to detail are required.

• Diploma or equivalent.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, "Orion," "we" or "us") are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) ("Notice") explains:

• What information we collect during our application and recruitment process and why we collect it;
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• How to access and update that information.

Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.