Help Desk Support jobs in Gastonia, NC

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • ICS Managed IT Services
  • Gastonia, NC FULL_TIME
  • We are seeking an IT Help Desk Technician to join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess:

    • Excellent communication skills (Email, verbal, and follow-up)
    • Ability to meet requirements and deadlines.
    • Demonstrate good work ethics.
    • Good understanding of the following:
      • Microsoft Office 365 & Admin Portal
      • Outlook and Email Protocols
      • TCP/IP Networks & Protocols
      • DNS Records (MX-TXT-CNAME-A-WWW)
    • Ability to troubleshoot:
      • Device IP connectivity
      • Multi-function printers
      • Access points
      • IP phones
      • Workstations
      • Servers & shared resources
      • Switches / Routers
      • Microsoft Windows 7/10/11
      • MacOS
      • Android / iPhone
      • Outlook connectivity problems
    • Interacts well with clients and coworkers
    • Some project management skills
    • Work with sales team and field ops team

  • 3 Days Ago

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Desk Top Support Engineer
  • Chase Corporation
  • Lenoir, NC FULL_TIME
  • The IT Desktop Support Engineer supports the daily operation of the IT department in alignment with the business objectives of the organization. This individual will provide hands on expertise for IT ...
  • 5 Days Ago

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Community Support Team Peer Support Specialist
  • Pathways Health and Community Support, LLC.
  • Shelby, NC FULL_TIME
  • Description Community Support Peer Support Specialist Are you in recovery and ready to help members in your community towards improved self-care and enhanced community living skills? Then we are looki...
  • 18 Days Ago

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Medical Office Assistant
  • Support Incorporated
  • Dallas, NC FULL_TIME
  • Are you looking to join a high-performing, well-established company committed to providing life-changing behavioral health treatment using a team-based approach? Support Incorporated is proud to be th...
  • 6 Days Ago

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Travel Nurse RN - Med Surg - $2,134 per week
  • Healthcare Support
  • Hickory, NC FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Med Surg for a travel nursing job in Hickory, North Carolina.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNStart Date: ASAPDuration: 13...
  • 25 Days Ago

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Travel Nurse RN - PCU - Progressive Care Unit - $2,098 per week
  • Healthcare Support
  • Hickory, NC FULL_TIME
  • Healthcare Support is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Hickory, North Carolina.Job Description & RequirementsSpecialty: PCU - Progressive Care UnitDisc...
  • 15 Days Ago

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0 Help Desk Support jobs found in Gastonia, NC area

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Business Office Associate - Part Time
  • CARMAX
  • Gastonia, NC
  • 7171 - Gastonia - 1600 Remount Rd, Gastonia, North Carolina, 28054 CarMax, the way your career should be! **Provide an i...
  • 3/28/2024 12:00:00 AM

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System Administrator- Shift Lead
  • Octapharma Plasma, Inc.
  • Charlotte, NC
  • There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great lear...
  • 3/28/2024 12:00:00 AM

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Sr. Java Software Engineer - Remote
  • Mindex
  • Charlotte, NC
  • Founded in 1994 and celebrating 30 years in business, Mindex is a software development company with a rich history of de...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative Front Desk
  • Gsmsince1927
  • Gastonia, NC
  • Great Pay & Benefits * Gastonia, NC, USA * Hourly * Full Time *Paid time off, holidays, medical, dental, vision, short t...
  • 3/27/2024 12:00:00 AM

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Dental Office Assistant - Business Assistant
  • Dental Care of Lake Wylie
  • Clover, SC
  • Overview: Business Assistant Dental Care of Lake Wylie is looking for a Business Assistant to join our team. Supporting ...
  • 3/26/2024 12:00:00 AM

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IT Systems Administrator- Shift Lead
  • Octapharma Plasma
  • Charlotte, NC
  • How to Maximize your opportunity to do rewarding work, your future leadership potential, and your career growth? Join an...
  • 3/26/2024 12:00:00 AM

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Business Office Associate - Part Time
  • CarMax, Inc.
  • Gastonia, NC
  • 7171 - Gastonia - 1600 Remount Rd, Gastonia, North Carolina, 28054 CarMax, the way your career should be! Provide an ico...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative - Now Hiring
  • New Age Marketing, Inc.
  • Charlotte, NC
  • Company Description New Age Marketing Inc, is an expanding firm that specializes in direct marketing and inside sales fo...
  • 3/24/2024 12:00:00 AM

Gastonia is the largest city in and county seat of Gaston County, North Carolina, United States. It is also the second largest satellite city of the Charlotte area, behind Concord. The population was 71,741 at the 2010 Census. In 2016, the population had increased to 75,536. Gastonia is the 13th largest city in North Carolina. It is part of the Charlotte metropolitan area, officially designated the Charlotte Metropolitan Statistical Area (MSA). Gastonia has experienced steady growth, with a population increase between 2000 and 2010 of nearly 8.2%, according to the U.S. Census Bureau. According...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$51,993 to $65,167
Gastonia, North Carolina area prices
were up 1.5% from a year ago