Help Desk Support jobs in Great Falls, MT

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Technician - Phone Based Tech Support/Dispatch
  • Schoolhouse IT, Inc.
  • Great Falls, MT FULL_TIME
  • Help Desk Technician - Phone Based Tech Support/Dispatch

    Starting Wage: $18 - $23 DOE

    Location and Travel Requirements: In office position located in Great Falls MT. Candidates must be able to successfully commute to the office. This position is responsible for answering phones and providing tech support along with dispatch to client sites as needed within the local range of the Great Falls Office.

    Summary:

    We are a managed IT service provider working with organizations across the state of Montana. We manage our clients IT both on site at their location as well as remotely.

    We are expanding our operations across the state and are looking for a dedicated and customer-focused Help Desk Technician to join our team. As a Help Desk Technician, you will play a crucial role in providing technical support to our clients via phone, email, and our ticketing system along with local dispatch to a clients site as needed. Your responsibilities will include troubleshooting technical issues, assisting clients with software and hardware problems, and coordinating with field technicians during on-site visits.

    Responsibilities

    • Skills
    • Desire to work with others
    • Ability to think logically and troubleshoot solutions
    • Strong work ethic
    • Positive Attitude
    • Willingness to Learn
    • Client Support:
    • Respond promptly to client inquiries via phone, email, and our ticketing system.
    • Diagnose and resolve technical issues related to hardware, software, and network connectivity.
    • Provide clients with technical training when requested by clients or administrators.
    • Assist with hardware repairs at office locations including purchasing when necessary.
    • Provide excellent customer service and ensure client satisfaction.
    • Dispatch:
    • Coordinate with field technicians to assist during on-site visits for client issues and support.
    • Dispatch to local client sites as needed based on urgency and location.
    • Documentation:
    • Document all client interactions, troubleshooting steps, and resolutions.
    • Update Client knowledge base with common issues and solutions.

    Qualifications

    • Technical Skills:
    • Proficient in Windows and macOS operating systems.
    • Familiarity with common business applications (Microsoft Office, Google Workspace, email clients, etc.).
    • Basic understanding of networking concepts.
    • Basic understanding of hardware repair and troubleshooting skills.
    • Communication:
    • Excellent verbal and written communication skills.
    • Ability to explain technical concepts to non-technical clients.
    • Maintain professionalism at all times both with fellow workers and clients on site.
    • Customer Service:
    • Patient, empathetic, and customer-focused attitude.
    • Ability to remain calm under pressure and prioritize tasks effectively.
    • Location:
    • Must be located in Montana or willing to relocate.

    Other Requirements

    • Able to lift and move computers and computer-related equipment (50 lbs ) and work on ladders
    • Valid Montana driver’s license and reliable transportation along with the ability to be insured on the company vehicle
    • Willingness to travel to client locations
    • Ability to work longer days when scheduled (up to 12 hour days)
    • Successful background check - no criminal or other history that would impede working in a K-12 environment

    Benefits

    • Competitive salary based on experience and training (including college and certifications). Pay scale is transparent.
    • Health insurance
    • Paid time off
    • Tuition Reimbursement
    • Simple IRA with Matching
    • Professional development opportunities

    Job Type: Full-time

    Pay: $18.00 - $23.00 per hour

    Expected hours: 40 per week

    Benefits:

    • Health insurance
    • Paid time off
    • Retirement plan
    • Tuition reimbursement

    Experience level:

    • 1 year
    • 2 years
    • 3 years
    • 4 years
    • 5 years
    • No experience needed
    • Under 1 year

    Schedule:

    • 8 hour shift
    • Monday to Friday
    • Rotating weekends
    • Weekends as needed

    Ability to Relocate:

    • Great Falls, MT: Relocate before starting work (Required)

    Work Location: In person

  • 1 Month Ago

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Technology - Help Desk
  • Apple Grove Unified Schools
  • Great Falls, MT FULL_TIME
  • Position Description POSITION TITLE: Help Desk Support Technician FLSA Non-Exempt QUALIFICATIONS: A Certification or equivalent experience Good oral and written communication skills Customer service e...
  • 1 Month Ago

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IT Help Desk Analyst (2 days onsite/3 days remote)
  • Parasol Alliance
  • Kalispell, MT OTHER
  • Position Mission Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of ...
  • 16 Days Ago

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Travel Nurse RN - Dialysis - $2,242 per week
  • Healthcare Support
  • Browning, MT FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Dialysis for a travel nursing job in Browning, Montana.Job Description & RequirementsSpecialty: DialysisDiscipline: RNStart Date: 02/26/2024Duration: 10...
  • 18 Days Ago

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Local Contract Nurse RN - Dialysis - $49-51 per hour
  • Healthcare Support
  • Browning, MT FULL_TIME
  • Healthcare Support is seeking a local contract nurse RN Dialysis for a local contract nursing job in Browning, Montana.Job Description & RequirementsSpecialty: DialysisDiscipline: RNStart Date: 02/26/...
  • 20 Days Ago

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Travel Dialysis Technician
  • Healthcare Support Staffing, Inc
  • Kalispell, MT OTHER
  • Travel Dialysis Technician - $1,588 Gross Weekly Pay HealthCare Support is actively seeking a Travel Dialysis Technician for a nationally recognized, traveler-friendly hospital located in Kalispell, M...
  • 6 Days Ago

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0 Help Desk Support jobs found in Great Falls, MT area

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Personal Care Aide - Self Directed
  • ambercare
  • Great Falls, MT
  • New Rates: Earn up to $19.96 per hour to start!! A Plus offers medical benefits and flexible hours. We are hiring now, s...
  • 4/26/2024 12:00:00 AM

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Construction Project Manager
  • The Walsh Group
  • Great Falls, MT
  • Overview: Walsh is currently seeking a Project Manager at Malmstrom AFB for our Federal Building Division in Great Falls...
  • 4/26/2024 12:00:00 AM

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Body Technician
  • Crash Champions
  • Great Falls, MT
  • Champions Do More At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest grow...
  • 4/26/2024 12:00:00 AM

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Military Family Licensed Counselor (Adult)
  • Leidos
  • Malmstrom Afb, MT
  • Description Join our global force of military counselors and therapists! Leidos is looking for an Embedded Military Fami...
  • 4/25/2024 12:00:00 AM

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Personal Care Aide
  • ambercare
  • Great Falls, MT
  • New Rates: Earn up to $19.96 per hour to start!! A Plus offers medical benefits and flexible hours. We are hiring now, s...
  • 4/25/2024 12:00:00 AM

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Customer Service Sales Representative
  • InsuraTec Services Group
  • Great Falls, MT
  • Customer Service Sales Representative Location: Remote, Virtual, Work From Home Experience Level: Entry-Level (No Experi...
  • 4/25/2024 12:00:00 AM

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Greenhouse Department Team Member
  • Tractor Supply Co
  • Great Falls, MT
  • Responsibilities This position is responsible for all aspects of maintaining the Greenhouse and all products inside and ...
  • 4/24/2024 12:00:00 AM

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Sales Associate - Great Falls Thrift Store
  • Salvationarmytucson
  • Great Falls, MT
  • ** Sales Associate - Great Falls Thrift Store** **Job Category****:** Thrift Stores - all positions **Requisition Number...
  • 4/22/2024 12:00:00 AM

Great Falls is a city in and the county seat of Cascade County, Montana, United States. The 2017 census estimate put the population at 58,638. The population was 58,505 at the 2010 census. It is the principal city of the Great Falls, Montana Metropolitan Statistical Area, which encompasses all of Cascade County and has a population of 82,278. Great Falls was the largest city in Montana from 1950 to 1970, when Billings surpassed it. Great Falls remained the second largest city in Montana until 2000, when it was passed by Missoula. Since then Great Falls has been the third largest city in the st...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$47,255 to $59,230
Great Falls, Montana area prices
were up 3.1% from a year ago