Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Position Overview
We are accepting online applications from Neurodivergent Candidates for the position of IT Helpdesk Support to provide technical support to end users in a mobile endpoint and global multi-site infrastructure environment.
Please note that all information provided in this regard will remain confidential to people outside the program. The program provides job-specific training, job coaching, and individualized support.
You will work with our client an industry leader in the global commodity trade and distribution market.
Location: Houston, TX
Type: Hybrid (Remote & On site)
As an IT Helpdesk Support, you will:
Experience and Qualifications required:
Successful candidates may also have experience with some of the following (not required):
Salary:
Base salary plus Discretionary bonus
About Client
Our client has been certified as a Great Place to Work®! The award is based entirely on what current employees say about their experience working at the company. Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behaviours proven to deliver market-leading revenue, employee retention, and increased innovation.
Our client is an industry leader in the global commodity trade and distribution market. In our 27 years in business, we have grown to become one of the largest privately held companies in Houston, TX and recognized as the 2nd largest chemical distributor in the world. Our diverse team spans 25 offices worldwide, adding value by providing logistic, risk management, financing, and market intelligence services. We strive to enhance international commerce through the physical movement and marketing of industrial petrochemicals, polymers, fuels, and raw materials. By providing our suppliers and customers with streamlined services, they are able to focus on their core business.
About Potentia
Potentia is a social enterprise dedicated to improving opportunities for neurodiverse employment. Potentia’s STARS program educated employers on the benefits of employing ND individuals and to best support them. Both Client and Potentia are Equal Opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation. Client participates in E-Verify in certain locations as required by law.
Next steps
To be considered for this position you must be legally able to reside and work in US. This position does not offer the option of an employer-sponsored
Job Type: Full-time
Pay: $10.00 - $100.00 per year
Experience level:
Application Question(s):
Ability to Commute:
Ability to Relocate:
Work Location: In person
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