Help Desk Support jobs in Jamestown, NY

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Supervisor
  • London Approach
  • Mills, PA FULL_TIME
  • Help Desk Supervisor
    Hybrid - Glenn Mills, PA
    Direct Hire - $75,000
    No sponsorship available - US Citizens or non-sponsorship status only

    London Approach is seeking an experienced and highly skilled Help Desk Supervisor for a direct hire position for one of our clients. This is an Hybrid position in Glenn Mills, PA. This candidate will be overseeing the daily operations and administration of the service desk and the team . They also will manage all procedures related to the identification, prioritization, and resolution of end-user incidents and requests.

    Qualifications and Responsibilities
    • Supervises and guides staff, handles hiring, sets expectations, evaluates performance, coaches and develops employees, recommends compensation, and enforces policies.
    • Closely monitors and analyzes service desk trends, identifying chances for service enhancements, ticket reduction, and generating insightful statistical reports.
    • Coordinates processing of incoming requests to the Service Desk through various channels (telephone, chat, in person, and e-mail) for timely and courteous issue resolution.
    • Efficiently coordinates and executes hands-on fixes at the desktop level. This includes software and hardware installation and upgrades, as well as system and application configurations.
    • Supervises the creation, implementation, and management of service desk staff training procedures and policies.

    #LAIT
  • 1 Day Ago

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Home Care Aide
  • Help at Home
  • Marienville, PA FULL_TIME,PART_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our teamStart your career with the nation's leading provider of in-home support to seniors and become ...
  • Just Posted

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Home Care Aide
  • Help at Home
  • Tidioute, PA FULL_TIME,PART_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our teamStart your career with the nation's leading provider of in-home support to seniors and become ...
  • 1 Day Ago

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Home Care Aide
  • Help at Home
  • Smethport, PA FULL_TIME,PART_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our teamStart your career with the nation's leading provider of in-home support to seniors and become ...
  • 1 Day Ago

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Care aide
  • Help at Home
  • Kane, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • 1 Day Ago

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Care aide
  • Help at Home
  • Eldred, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • 1 Day Ago

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0 Help Desk Support jobs found in Jamestown, NY area

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SECURITY ASSISTANT MANAGER
  • Northwest
  • Warren, PA
  • The Security Assistant Manager is responsible to assist the Bank Security Manager to ensure Northwest is compliant with ...
  • 3/29/2024 12:00:00 AM

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Energy Customer Care Support Specialist - Remote
  • Genie Energy
  • Jamestown, NY
  • Genie Retail Energy's Customer Service Department is the heart of our company. By coming to work in our department, you ...
  • 3/29/2024 12:00:00 AM

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Cashier (Full-Time/Part-Time)
  • Kwik Fill
  • Jamestown, NY
  • Pay Rates: Minimum Pay: $15.00 per hour and Max Pay: $17.00 per hour. ?Company Conformance Statements In the performance...
  • 3/29/2024 12:00:00 AM

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Shift Leader (Full-Time/Part-Time)
  • Kwik Fill
  • Jamestown, NY
  • Pay Rates: Minimum Pay: $15.50 per hour and Max Pay: $17.50 per hour. Company Conformance Statements In the performance ...
  • 3/29/2024 12:00:00 AM

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Nurse Practitioner NP or Physician Assistant PA-C, Part-Time, HRA
  • Hueman Risk Adjustment Solutions
  • Jamestown, NY
  • Description Hueman is actively hiring Nurse Practitioners and Physician Assistants to complete in-home Health Risk Asses...
  • 3/29/2024 12:00:00 AM

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Quality Engineer
  • Producto
  • Jamestown, NY
  • Description The Quality Engineer assists in the implementation and maintenance of all quality system requirements, inclu...
  • 3/29/2024 12:00:00 AM

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abercrombie kids, Assistant Manager, Queens Center
  • Abercrombie and Fitch Co.
  • Jamestown, NY
  • Company Description Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessori...
  • 3/29/2024 12:00:00 AM

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abercrombie kids - Key Holder, Queens Center
  • Abercrombie and Fitch Co.
  • Jamestown, NY
  • Company Description Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessori...
  • 3/29/2024 12:00:00 AM

Jamestown is a city in southern Chautauqua County, New York, United States. The population was 31,146 at the 2010 census and was estimated at 29,591 in 2017. Situated between Lake Erie to the northwest and the Allegheny National Forest to the south, Jamestown is the largest population center in the county. Nearby Chautauqua Lake is a freshwater resource used by fishermen, boaters and naturalists. Notable people from Jamestown include comedian Lucille Ball, U.S. Supreme Court justice and Nuremberg chief prosecutor Robert H. Jackson, naturalist Roger Tory Peterson, singer Natalie Merchant, and N...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$50,201 to $62,921
Jamestown, New York area prices
were up 1.5% from a year ago