Help Desk Support jobs in Johnstown, PA
Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support jobs
Purchase Card Help Desk Support
- Corinth Consulting Group
-
Indiana, PA
FULL_TIME
-
Corinth is looking for a Purchase Card Help Desk Support to join our team in support of our DHS customer. The qualified candidate should be able to perform Purchase Card Help Desk support, systems support, on-line/off-line data entry support, and clerical assistance as required to the department’s, Purchase Card Branch, in Indianapolis, Indiana. The qualified person will actively participate in communication between team members, clients, and Corinth so all may succeed and embody our Vision, Mission, and Values. Willingness to actively participate in work and team initiatives, while supporting team members with a professional and positive attitude will position the qualified person for success.Systems Support The qualified Systems and Help Desk Specialists shall provide the following Systems Support:
- Identification of problems with the card issuing bank's web-based system and Purchase Card System Answers the main phone for the procurement office, forward calls, take messages and provide information as requested.
- Informing the Task Manager of system errors; researching and analyzing information in the card issuing bank's system and Purchase Card System to validate accuracy of account set-up forms and maintenance actions; creating various reports from spreadsheet data in response to audit and program requests
- Analyzing daily reports of Purchase Card activity, and recording and updating data on a master spreadsheet to ensure that all systems are in balance.
- Assist cardholders and approving officials with the Purchase Card and create and maintain a master e-mail list of all participants in the Purchase Card program. Data Entry Support The qualified Systems and Help Desk Specialists shall provide the following Data Entry Support:
- Account setup and maintenance actions Knowledge of Excel, MSWord, and PowerPoint is necessary to create various reports, presentations, training certificates, correspondence, and other documents in support of the program. Skills involved include the ability to independently analyze and edit source documents.
Clerical Support Ancillary clerical-type related tasks such as filing and coordination/mailing of training material are also required to support the Program. Contractor to distribute incoming mail, sign for packages and coordinate office supply requests.- Out-going personality, comfortable in open communication environment.
- A self-starter, able to learn quickly and willing to engage themselves.
- The ability to multi-task and manage multiple work streams simultaneously.
- An attention to detail
Personnel shall be capable of making decisions and interfacing with the Government and public in a professional, business-like manner, including during stressful situations. Contractor personnel must be experienced in Help Desk support, complex key entry, and verification of data, checking accuracy, and maintenance of production logs and statistics. Contractor personnel must be capable of making decisions and interfacing with on-line systems.Qualified candidates who are not able to pass the BI and security requirements will not be considered for the position.Candidates that live in a Federally designed HUBZone Area, per the official SBA HUBZone Map are desired:https://preview-maps.certify.sba.gov/hubzone/map#center=44.722800,-103.249700&zoom=4The selected candidate will work with project teams to help achieve Corinth’s and our client’s Mission, Vision, and Values. Come to be challenged for your career growth and experience a rewarding, collaborative work environment. Our diverse teams are leading solutions that drive meaningful impact to society. Be a part of team that leads by giving back and enabling a path to success! - 1 Month Ago
Help Desk Technician
- Robert Half
-
Delray, WV
OTHER
- Responding to queries on the phone, via email, in person, or through remote access.Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer sy...
- 4 Days Ago
Help Desk Technician I - Remote
- IDEMIA
-
Indiana, PA
FULL_TIME
- Overview IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We ...
- 8 Days Ago
Entry Level IT Help Desk Coordinator
- Adelphoi Village Inc
-
Latrobe, PA
FULL_TIME
- Entry Level Help Desk CoordinatorLatrobe, PA Adelphoi USA Inc., a 700-employee youth-centered non-profit headquartered in Latrobe has an entry- level opportunity on our IT Team for someone who wants t...
- 23 Days Ago
Care aide
- Help at Home
-
Bedford, PA
FULL_TIME
- Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
- 1 Month Ago
Home Care Aide
- Help at Home
-
Latrobe, PA
FULL_TIME
- Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
- 1 Month Ago
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0 Help Desk Support jobs found in Johnstown, PA area
IT Help Desk
- National Center for Defense Manufacturing
-
Export, PA
- Job Description Job Description Salary: $18.00 to $22.00 Job Title: IT Help Desk Location: Murrysville, PA, Youngstown, ...
- 4/25/2024 12:00:00 AM
Warehouse Part Time Days
- Lowes
-
Latrobe, PA
- Life. Career. Build it Together Here. At Lowes, weve always been more than a home improvement store. For thousands of Lo...
- 4/25/2024 12:00:00 AM
Cardiovascular Team Leader - Heart Group Clinic
- Deaconess Midtown Hospital
-
Indiana, PA
- Location Newburgh, INFacility Gateway Campus MOB 2Department MOB 2Schedule- Shift - Hours Full Time - 80 - DayWe are loo...
- 4/24/2024 12:00:00 AM
Warehouse Part Time Overnight
- Lowes
-
Somerset, PA
- Life. Career. Build it Together Here. At Lowes, weve always been more than a home improvement store. For thousands of Lo...
- 4/24/2024 12:00:00 AM
Associate Director, Technical Product Mgmt (Based in India)
- Lighthouse Document Technologies Inc.
-
Indiana, PA
- Associate Director, Technical Product Mgmt (Based in India) Full Time Int'l - N/A Nagar, Bengaluru, Karnataka, INWhat is...
- 4/23/2024 12:00:00 AM
Patient Service/Front Desk Coordinator
- MyEyeDr.
-
New Kensington, PA
- Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you ...
- 4/23/2024 12:00:00 AM
Warehouse Supervisor
- PrimeFlight Aviation Services, Inc.
-
Johnstown, PA
- ** Warehouse Supervisor** **Job Category****:** Airport Operations **Requisition Number****:** WAREH003099 Showing 1 loc...
- 4/22/2024 12:00:00 AM
Warehouse Part Time Overnight
- Lowes
-
Greensburg, PA
- Life. Career. Build it Together Here. At Lowes, weve always been more than a home improvement store. For thousands of Lo...
- 4/22/2024 12:00:00 AM
About Johnstown, Pennsylvania
Johnstown is a city in Cambria County, Pennsylvania, United States, 43 miles (69 km) west-southwest of Altoona and 67 miles (108 km) east of Pittsburgh. The population was 20,978 at the 2010 census and estimated to be 20,402 in 2013. It is the principal city of the Johnstown, Pennsylvania, Metropolitan Statistical Area, which includes Cambria County.
Johnstown is located in southwestern Cambria County at 40°19′31″N 78°55′15″W / 40.32528°N 78.92083°W / 40.32528; -78.92083 (40.325174, -78.920954).
According to the United States Census Bureau, the city has a total area of 6.1 square miles (15....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$47,893 to $60,029
Johnstown, Pennsylvania area prices
were up 1.5% from a year ago
were up 1.5% from a year ago