Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Salvus TG is a manged service provider serving the Kansas City area as well as national customers. We specialize in providing enterprise level IT support to small and medium businesses.
This is a full-time opportunity for a self-motivated candidate, responsible for support and maintenance of various IT infrastructures. Typical responsibilities will include Microsoft Windows Desktop and Server Operating Systems, Active Directory, Office 365 and server/storage virtualization deployments. A successful candidate will be able to demonstrate excellent networking and technical skills, proficiency with the design, implementation and support of Microsoft solutions, and exhibit strong customer service and communication skills.
This position is primarily phone support with some onsite duties. This position will require excellent communication and customer service skills.
ESSENTIAL JOB DUTIES:
• Install and support network technologies including directory, messaging, database, systems management, server virtualization, network storage and security
• Troubleshoot, diagnose and repair or replace computer and server hardware
• Install and support Windows Desktops in a workgroup or Active Directory domain environments
• Follow network security procedures for the purpose of Adds, removes, and changes for network users
• Maintain and support various telephony systems
• Maintains documentation of the network, telecommunications and telephone systems
• Make recommendations to clients on hardware, software and infrastructure upgrades
• Establish and maintains contact with vendors for support and problem resolution
KNOWLEDGE, SKILLS AND ABILITIES:
1 year of technical experience
• Highly knowledgeable of MS Windows , Windows Server and Small Business Server operating systems
• Highly knowledgeable with server and workstation hardware: Upgrades, Part Replacement, OS Reloads and Troubleshooting Experience
• Active Directory design, implementation and administration
• Strong background in networking (Firewalls, routers, switches, network protocols, VPN…) desired
• Network storage (SAN, Backup) experience a plus
• Server Virtualization experience is a plus
• Desire to research current and future technology
• Customer service experience a plus
• Must have excellent organizational skills
• Must have strong written and verbal communication skills
LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
One of the following certifications desired: MCP, A , N , VMWare
Must have valid Driver’s License
Starting Salary Range: 37,000 - 45,000 annually
Clear All
0 Help Desk Support jobs found in Kansas City, MO area