Help Desk Support jobs in La Crosse, WI

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

G
IT Help Desk
  • Group Health Cooperative of Eau Claire
  • Altoona, WI OTHER
  • Position Purpose

    The IT Helpdesk provides assistance in diagnosing and resolving user issues while ensuring adherence to IT policies.

    Essential Position Functions
    • Assist in diagnosing and resolving user issues, actively participating in daily Scrum events.
    • Ensure adherence to IT policies and procedures, aligning activities.
    • Collaborate with IT team members to provide timely and effective support, fostering Agile teamwork.
    • Assist in handling and resolving IT support tickets using appropriate tools and methodologies.
    • Communicate effectively with users, providing assistance in a user-friendly manner.
    • Support IT inventory management activities, ensuring accurate tracking of assets.
    • Contribute to research efforts into emerging technologies supporting IT helpdesk functions.
    • Assist in documenting IT processes and troubleshooting procedures.
    • Comply with all company policies and procedures, aligning activities.
    Minimum Requirements of the Position
    • Enrolled in an associate degree program in information technology, computer science, or a related field, or equivalent experience.
    • Exposure to or basic experience with IT support functions including IT security, networking, hardware, and software troubleshooting.
    • Exposure to or basic development of effective written and oral communication skills.
    • Exposure to or basic development of collaborative teamwork skills.
    • Aptitude for developing problem-solving skills in an IT support context.
    • Within 60 days of employment obtain Certified Scrum Developer and/or Professional Scrum Master to demonstrate proficiency in Scrum principles and practices within Agile development environments.
    This full time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: resumes@group-health.com. Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer.
  • 3 Days Ago

F
IT Help Desk Technician
  • First Supply LLC
  • La Crosse, WI FULL_TIME
  • Overview The IT Help Desk Technician will provide support to users of the organization’s technical products or services. This position plays a critical role in ensuring our employees have seamless acc...
  • 27 Days Ago

S
Help Desk Technician
  • Saint Mary's University
  • Winona, MN FULL_TIME
  • Overview and Responsibilities Saint Mary’s University of Minnesota is seeking to hire a Help Desk Technician on the Winona Campus. This position is responsible for providing computer and help desk sup...
  • 1 Month Ago

I
Help Desk Technician I
  • IDEMIA
  • Minnesota, MN FULL_TIME
  • OverviewIDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We a...
  • 2 Months Ago

W
IT Help Desk Technician - Hybrid
  • WCCU Credit Union
  • Westby, WI FULL_TIME
  • This position has the ability to work remotely with a regular in-branch rotation or sit in any WCCU office location with adequate space. In order to be considered, you must apply on Paylocity at the f...
  • 2 Days Ago

H
Local Contract Home Health Physical Therapist - $58-62 per hour
  • Healthcare Support
  • Medford, WI FULL_TIME
  • Healthcare Support is seeking a local contract Home Health Physical Therapist for a local contract job in Medford, Wisconsin.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: Ther...
  • 1 Month Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Help Desk Support jobs found in La Crosse, WI area

F
IT Help Desk Technician
  • First Supply LLC
  • La Crosse, WI
  • Overview: The IT Help Desk Technician will provide support to users of the organizations technical products or services....
  • 3/28/2024 12:00:00 AM

M
Life Insurance Agent/Broker (Remote)
  • Mitchell Agency
  • La Crosse, WI
  • We are looking for life insurance agents or unlicensed salespeople to work remotely for one of the fastest-growing compa...
  • 3/28/2024 12:00:00 AM

L
Jailer (Correctional Officer)
  • La Crosse County, WI
  • La Crosse, WI
  • Salary: $26.42 Hourly Location : La Crosse, WI Job Type: Full Time Department: Sheriff Opening Date: 03/08/2023 Overview...
  • 3/28/2024 12:00:00 AM

T
Teachers (FT&PT)
  • The Learning Experience
  • La Crosse, WI
  • Responsibilities Use a growth mindset to develop young minds and inspire a love of learning Create a safe, nurturing env...
  • 3/28/2024 12:00:00 AM

G
NP/PA Congestive Heart Failure (CHF) Clinic
  • Gundersen Health System
  • La Crosse, WI
  • We are seeking a Nurse Practitioner or Physician Assistant to join a well-respected cardiology practice in La Crosse, Wi...
  • 3/28/2024 12:00:00 AM

G
MD/DO Cognitive/Behavioral Neurology
  • Gundersen Health System
  • La Crosse, WI
  • Gundersen Health System, based in La Crosse, WI is seeking a BC/BE Cognitive/Behavioral Neurologist or Neuropsychiatrist...
  • 3/28/2024 12:00:00 AM

G
Behavioral Health Therapist (Eating Disorders)
  • Gundersen Health System
  • La Crosse, WI
  • We are seeking a licensed therapist with training and interest in outpatient psychotherapy, with a specific focus on eat...
  • 3/28/2024 12:00:00 AM

C
Public Health Nurse I/II
  • County of Jackson, WI
  • Black River Falls, WI
  • Salary: $25.75 - $29.43 Hourly Location : Black River Falls, WI Job Type: Full Time Job Number: 00343 Department: Public...
  • 3/26/2024 12:00:00 AM

La Crosse is located on the western border of the midsection of Wisconsin, on a broad alluvial plain along the east side of the Mississippi River. The Black River empties into the Mississippi north of the city, and the La Crosse River flows into the Mississippi just north of the downtown area. Just upriver from its mouth, this river broadens into a marshland that splits the city into two distinct sections, north and south. According to the United States Census Bureau, the city has a total area of 22.54 square miles (58.38 km2), of which, 20.52 square miles (53.15 km2) is land and 2.02 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$49,252 to $61,732
La Crosse, Wisconsin area prices
were up 1.3% from a year ago