Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
RdF Corporation, a leading temperature sensor technology manufacturer for over sixty years, located in Hudson, New Hampshire, seeks a Helpdesk candidate to troubleshoot software problems to resolution or escalate problems to the programmer or off-site support. Provide technical and end-user support for the desktop operating systems and applications, network connections and web applications. Manage RdF networks, in-house systems and backup management. Create accounts and assign rights and permissions to file shares, assign and remove users from permission groups, register computers on RdF network, reset account passwords, software duplications and distribution, maintain software compliance database and asset inventory, create email account aliases, and assist with special projects. Support and train users on a ide range of software including Windows and in-house/MRP Systems, email, network applications, word processing, spreadsheet, calendaring, database. web and multimedia applications. Evaluate users' computing needs and assist with hardware and software choices to meet those needs. Troubleshoot, repair and replace hardware for PC systems as well as printers. Assist with programming needs.
Requires a Bachelor's Degree in Computer Science or equivalent from an accredited four year college or university.
Job Type: Full-time
Pay: $15.81 - $19.04 per hour
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Work Location: In person
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