Help Desk Support jobs in New Britain, CT

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

G
IT Support/Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT PART_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.

    Expected Hours (subject to change): Part-Time Open Position(s): Mon, Fri 8a-12p Tue, Thu, 8a-4:30p

    Who We Are: We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

    What We’re Looking For: Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence. This position entails:
    • Resolving support issues to decrease downtime for the customer.
    • Providing excellent documentation skills in call-tracking systems.
    • Possessing strong troubleshooting skills because half of what we do is non shrink-wrap-related.
    • Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
    • Working as a team player. (communicating well with w/coworkers & managers)
    • Enhancing business, verbal, and written skills.

    Requirements: 
    • Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience. 
    • Must also type at least 30 WPM. 
    • Beneficial Certifications: A , NET , MCP, MOUS Certification, HDI's SCA Certification. A drug test will be required.

    Reports to: Team Lead.
    Only those candidates selected for an interview will be contacted

    Work Remotely:
    • No.
  • 2 Months Ago

G
IT Support/Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Mon, Thu-Sat 8a-6:30pWho We Are:We are a growing techni...
  • 11 Days Ago

G
IT Support/Help Desk Analyst (PT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT PART_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change): Part-Time Open Position(s): Mon, Tue, Fri 8a-12pWho We Are: We are a growing techn...
  • 11 Days Ago

G
IT Support / Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): 3rd Shift - Sun-Tue 7p-7a; Wed 7p-1a.Who We Are:We are ...
  • 17 Days Ago

G
Bilingual IT Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Sun-Wed 8a-6:30pWho We Are:...
  • 1 Month Ago

N
Help Desk Dispatcher
  • Nutmeg Consulting
  • Middletown, CT FULL_TIME
  • Job Description:The Service Desk Dispatcher is responsible for attaining maximum utilization and optimized prioritization of resources through daily dispatch of service requests. The Dispatcher collec...
  • 6 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Support jobs found in New Britain, CT area

C
IT/AV Help Desk / Customer Service Agent
  • Code Blue, LLC
  • Bloomfield, CT
  • Job Description Job Description Job description About Code Blue Code Blue is a full-service, enterprise technology integ...
  • 3/18/2024 12:00:00 AM

T
Help Desk Support Specialist (13929) Full Time | Springfield - Springfield, VA chevron_right
  • Tucci Learning Solutions, Inc.
  • Springfield, MA
  • Help Desk Support Specialist Job Details Level Experienced Job Location Springfield - Springfield, VA Remote Type N/A Po...
  • 3/18/2024 12:00:00 AM

C
Help Desk Support (on-site)
  • Creative Financial Staffing
  • Hartford, CT
  • Help Desk Support (on-site) - Hartford, CT Why take an Help Desk Support role with this company? Growing educational par...
  • 3/17/2024 12:00:00 AM

M
Front Desk Sales Manager in Training
  • Massage Envy
  • Farmington, CT
  • Overview: Where Better Careers Begin! Massage Envy West Farm 1600 SE Road Farmington, CT 06032 (860) 677-4477 Are you a ...
  • 3/16/2024 12:00:00 AM

M
Massage Therapist
  • Massage Envy
  • Cromwell, CT
  • Overview: Where Better Careers Begin! Massage Envy Cromwell 51-31 Shunpike Rd Cromwell, CT 06416 Are you looking to grow...
  • 3/16/2024 12:00:00 AM

M
Licensed Massage Therapist
  • Massage Envy
  • West Hartford, CT
  • Overview: Where Better Careers Begin! Massage Envy West Hartford 333 North Main Street West Hartford, CT 06117 Are you l...
  • 3/16/2024 12:00:00 AM

M
Front Desk Sales Manager
  • Massage Envy
  • West Hartford, CT
  • Overview: Where Better Careers Begin! Massage Envy West Hartford 333 North Main Street Suite 35 West Hartford, CT 06117 ...
  • 3/16/2024 12:00:00 AM

H
Personal Trainer for Female Clientele
  • Healthtrax Fitness & Wellness
  • Newington, CT
  • Do you believe exercise is medicine and is critical to build and maintain a strong immune system and improved mental hea...
  • 3/15/2024 12:00:00 AM

New Britain is a city in Hartford County, Connecticut, United States. It is located approximately 9 miles (14 km) southwest of Hartford. According to 2010 Census, the population of the city is 73,206. Among the southernmost of the communities encompassed within the Hartford-Springfield Knowledge Corridor metropolitan region, New Britain is home to Central Connecticut State University and Charter Oak State College. The city's official nickname is the "Hardware City" because of its history as a manufacturing center and as the headquarters of Stanley Black & Decker. Because of its large Polish p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$57,246 to $71,751
New Britain, Connecticut area prices
were up 1.7% from a year ago