Help Desk Support jobs in Ogden, UT

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • Al's Sporting Goods
  • Logan, UT FULL_TIME
  • Al's Sporting Goods is a leading sporting goods retailer dedicated to providing high-quality products and exceptional service. We take pride in equipping our customers with the best in the industry, and we are looking for an IT Help Desk Technician who will help our technological infrastructure mirrors this commitment. Under indirect supervision, the IT Help Desk Technician installs, maintains, tests, and repairs systems and networks. You will utilize intermediate technical knowledge to implement and support IT initiatives. You will provide technical support and resolve problems of a moderately complex nature. You may assist users/departments in implementing requests or proposals and in determining information systems needs assessments.

    Duties and Responsibilities

    • Performs general problem-solving and assistance on diverse software applications and hardware systems for department users and/or the company community.
    • Provides individual and/or group instruction and training to staff on new or updated technologies.
    • Performs varied technical assistance and maintenance duties; maintains and updates record-keeping system; documents, writes, and maintains "how to" instructions.
    • Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.
    • Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.
    • Participates in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
    • Participates in research and development initiatives and provides assistance in the implementation of new technologies.
    • Performs the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices.
    • Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards, and/or systems.
    • Performs miscellaneous job-related duties as assigned.

    Knowledge, Skills, and Abilities Required

    • High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.
    • Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.
    • High school diploma or equivalent; Associate's or Bachelor's degree in IT or related field is a plus
    • Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
    • Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.
    • Knowledge of current technological developments/trends in area of expertise.
    • Record maintenance skills.
    • Strong interpersonal and communication skills and the ability to work effectively with a wide range of people
    • Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
    • Ability to analyze and resolve computer problems.
    • Ability to communicate technical guidance and instruction to users on the use of PC applications and systems.

    Job on location

    Full or Part-Time, Evening Shift (1 PM-9 PM)

    Job Types: Full-time, Part-time

    Pay: $18.00 - $22.00 per hour

    Expected hours: 25 – 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 2 years

    Schedule:

    • 8 hour shift
    • Evening shift
    • Monday to Friday
    • On call
    • Weekends as needed

    Work Location: In person

  • 23 Days Ago

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IT Help Desk
  • BC Tech Pro
  • Clearfield, UT FULL_TIME
  • Job DescriptionThis is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is...
  • 13 Days Ago

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Help desk technician
  • INSPYR Solutions
  • Ogden, UT FULL_TIME
  • Title : Jr. Help Desk Technician Location : Ogden, UT, 84404 Duration : Contract-to-Hire Compensation : $18-20 / hr Work Requirements : US Citizen, GC Holders or Authorized to Work in the U.S. Qualifi...
  • 1 Month Ago

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Part-Time IT Help Desk Technician - Information Technologies Division
  • Ogden City Corporation
  • Ogden, UT PART_TIME
  • PART-TIME - IT HELP DESK TECHNICIAN Department: Management Services Division: IT Rate of pay: $14.00 - $15.00 per hour (Depending on qualifications and experience). Approximately 29 hours per week. EX...
  • 18 Days Ago

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PT - IT Help Desk Technician - Information Technologies Division
  • Ogden City Corporation
  • Ogden, UT PART_TIME
  • PART-TIME - IT HELP DESK TECHNICIAN Department: Management Services Division: IT Rate of pay: $14.00 - $15.00 per hour (Depending on qualifications and experience). Approximately 29 hours per week. EX...
  • 1 Month Ago

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AEROSPACE QUALITY ASSURANCE INSPECTOR:
  • Mission Support
  • Clearfield, UT FULL_TIME
  • Mission Support has an immediate need for a Qualified Aerospace QualityAssurance Inspector located in Clearfield, UT. This is your opportunity to join a growing company offering a competitive wages an...
  • 3 Days Ago

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0 Help Desk Support jobs found in Ogden, UT area

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Network Engineer SL
  • Les Olson Company
  • Salt Lake City, UT
  • Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking...
  • 3/28/2024 12:00:00 AM

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Front Desk Sales Associate
  • Massage Envy
  • Bountiful, UT
  • Earn Up To $25 Per Membership Sold + Your Base Hourly Rate!! Massage Envy is looking for committed, friendly, upbeat and...
  • 3/28/2024 12:00:00 AM

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Server Ops / MSFT 365 / Azure AD
  • Wilson-Davis & Co., Inc.
  • Salt Lake City, UT
  • Job Description Job Description Junior or Senior level - Based upon experience Job description: · Maintain essential IT ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Biotron Laboratories, Inc.
  • Ogden, UT
  • Job Description Job Description Position Summary This position is an integral part of the sales team and responsible for...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Salt Lake City, UT
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/27/2024 12:00:00 AM

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Front Office Manager (""Gerente de Recepcion"")
  • AZUL HOSPITALITY
  • Salt Lake City, UT
  • Job Details Job Location Le Meridien/Element Salt Lake City Downtown - Salt Lake City, UT Position Type Full Time Salary...
  • 3/27/2024 12:00:00 AM

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Pro Services Specialist
  • Floor & Decor Holdings, Inc.
  • Ogden, UT
  • Base Pay This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. P...
  • 3/25/2024 12:00:00 AM

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Tier 2 Help Desk
  • Visionary Technology Consultants
  • Clearfield, UT
  • Job Description Job Description Duties and Responsibilities Under general direction, solves complex problems requiring d...
  • 3/25/2024 12:00:00 AM

Ogden /ˈɒɡdən/ is a city and the county seat of Weber County, Utah, United States, approximately 10 miles (16 km) east of the Great Salt Lake and 40 miles (64 km) north of Salt Lake City. The population was 84,316 in 2014, according to the US Census Bureau, making it Utah's 7th largest city. The city served as a major railway hub through much of its history, and still handles a great deal of freight rail traffic which makes it a convenient location for manufacturing and commerce. Ogden is also known for its many historic buildings, proximity to the Wasatch Mountains, and as the location of Web...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$49,104 to $61,546
Ogden, Utah area prices
were up 2.3% from a year ago