Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Al's Sporting Goods is a leading sporting goods retailer dedicated to providing high-quality products and exceptional service. We take pride in equipping our customers with the best in the industry, and we are looking for an IT Help Desk Technician who will help our technological infrastructure mirrors this commitment. Under indirect supervision, the IT Help Desk Technician installs, maintains, tests, and repairs systems and networks. You will utilize intermediate technical knowledge to implement and support IT initiatives. You will provide technical support and resolve problems of a moderately complex nature. You may assist users/departments in implementing requests or proposals and in determining information systems needs assessments.
Duties and Responsibilities
Knowledge, Skills, and Abilities Required
Job on location
Full or Part-Time, Evening Shift (1 PM-9 PM)
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 25 – 40 per week
Benefits:
Experience level:
Schedule:
Work Location: In person
0 Help Desk Support jobs found in Ogden, UT area