Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
The Help Desk Support Technician will be on the front lines providing technical services for the day to day execution of all client infrastructure activities by providing level one support. This relates to all company technology including: workstations, printers and vendor specific hardware and software. The Help Desk Technician will demonstrate technical job responsibilities, as well as the following competencies: dependability, great work ethic, customer service excellence, problem solving skills; and demonstrates values of respect, integrity and continuous improvement.
Ideal candidate will have a in depth understanding of Windows 7/Windows 10 Operating system along with in depth understanding of hardware and failures that may occur. Candidate should have ability to troubleshoot basic issues that may occur such as BSODs, Viruses, Driver and Software Issues.
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Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
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Work Location: Hybrid remote in Cherry Hill, NJ 08003
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