Help Desk Support jobs in Pittsburgh, PA

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support Agent
  • Petrosoft LLC
  • Pittsburgh, PA FULL_TIME
  • Overview 

    The Customer Support Representative will provide operational support for customers by answering inbound calls, responding to support tickets, and completing scheduled training appointments. Utilizing training and knowledge guides, the CSR will attempt to quickly diagnose issues to resolve the problem or escalate as needed.  

    Responsibilities 

    Essential Duties & Responsibilities 

    • Maintains a strong working knowledge of supported products and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. 

    • Gathers, prioritizes and responds to customer issues by phone, email, and remote support tools. 

    • Promptly resolves customer service issues and documents all activity through CRM. 

    • Provide operational and technical assistance to end-users on company products and services. 

    • Educate clients on use of company products and services. 

    • Assist with researching and gathering information for troubleshooting software issues. 

    • Maintain department guidelines regarding average handle time and productivity. 

    • Maintain department guidelines regarding call quality and call audit process. 

    • Perform administrative duties, reports and special projects associated with customer support. 

    Additional and/or Specific Skills 

    • Clear communication in written and oral form. 

    • Customer Relationship Management. 

    • Professionalism. 

    • Patience. 

    • Time Management. 

    • Detail-Oriented. 

    • Analytical and Problem-Solving skills. 

    • Experience with remote support tools, such as JIRA, GoToAssist, etc. 

    • Ability to type 40wpm  

    Education/Experience 

    • Associate’s Degree or equivalent work experience. 

    • Prior call center/support knowledge preferred. 

    • Retail industry knowledge preferred. 

    Physical Requirements 

    • Exposure to call center noise. 

    • Repetitive typing. 

    • Sitting for long periods of time. 

    • Medium to heavy phone exposure. 


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Help Desk Support
  • CompuGroup Technology
  • Coraopolis, PA CONTRACTOR
  • Desktop/Client Support (Windows desktop/laptop, MacBook, server, imaging services, etc...) Retail Support (registers, pinpads, handheld PDT devices, etc...) Basic User and Application Support (passwor...
  • 2 Months Ago

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Help Desk/Technical Support Eng
  • Comtec Information System
  • Murrysville, PA CONTRACTOR
  • Title: Help Desk/Technical Support Eng, Hybrid Role Location: Murrysville, PA Duration: 6 Months Job Description: OUTCOMES:The Product Support Representative has the primary responsibility within the ...
  • 26 Days Ago

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Help Desk/ Technical Support III
  • ac-staff-agency
  • Murrysville, PA OTHER
  • We have a client hiring for a help desk support agent. The role offers benefits such as dental, medical, etc. Job Summary The Product Support Representative has the primary responsibility within the c...
  • 10 Days Ago

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IT Help Desk/ Data Support Analyst
  • Central Data Services, Inc
  • Pittsburgh, PA FULL_TIME
  • IT HELP DESK / DATA SUPPORT ANALYST: PITTSBURGH, PA JOB SUMMARY: CDS Administrators is looking for an Entry Level IT Help Desk/ Data Support Analyst to join our growing team! CDS specializes in benefi...
  • 22 Days Ago

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IT - IT Systems Admin & Help Desk Support
  • Newterra
  • Coraopolis, PA FULL_TIME
  • JOB DESCRIPTION Job Title: IT Systems Admin and Help Desk Support - ON Department: Information Technology Department Reports To: Manager, Information Systems FLSA Status: Exempt Date Issued: October 2...
  • 24 Days Ago

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0 Help Desk Support jobs found in Pittsburgh, PA area

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QCA System Engineer III
  • Cook Medical
  • Pittsburgh, PA
  • Overview Cook MyoSite, Inc., part of the Cook Group, Inc. family of companies, is on a mission to make regenerative medi...
  • 3/28/2024 12:00:00 AM

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Desktop Engineer
  • eNGINE
  • Pittsburgh, PA
  • eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical pro...
  • 3/28/2024 12:00:00 AM

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Human Resources Coordinator
  • TREK Development Group
  • Pittsburgh, PA
  • TREK Development Group has distinguished itself as a for-profit, real estate development firm specializing in building i...
  • 3/27/2024 12:00:00 AM

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Chief Engineer
  • Courtyard Pittsburgh Downtown
  • Pittsburgh, PA
  • Job Summary: The Chief Engineer is responsible for ensuring proper operations maintenance service and repair of all equi...
  • 3/25/2024 12:00:00 AM

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Delivery Driver
  • Aarons
  • Pittsburgh, PA
  • We are Aarons - an industry leader in the sales and lease-to-own retail industry known for quality brand names and super...
  • 3/25/2024 12:00:00 AM

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IT Service Desk Specialist
  • LB Foster
  • Pittsburgh, PA
  • Who WeAre... L.B. Fosterandoursubsidiaries provide products and services for the rail industry, and solutions to support...
  • 3/25/2024 12:00:00 AM

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Business Systems Analyst (IT)
  • VBA
  • Carnegie, PA
  • JOB SUMMARY As Vision Benefits of America (VBA) continues to enjoy unprecedented growth, we need to expand internal expe...
  • 3/24/2024 12:00:00 AM

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Senior Support Engineer
  • Quality Computer Services, Inc.
  • Blawnox, PA
  • Job Description Job Description SUMMARY: Quality Computer Services, Inc. is a Pittsburgh based computer sales and servic...
  • 3/24/2024 12:00:00 AM

Pittsburgh (/ˈpɪtsbɜːrɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. As of 2018, a population of 308,144 lives within the city limits, making it the 63rd-largest city in the U.S. The metropolitan population of 2,362,453, is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania (behind Philadelphia), and the 26th-largest in the U.S. Pittsburgh is located in the south west of the state, at the confluence of the Allegheny, Monongahela, and Ohio rivers. Pittsburgh is known both as "the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$52,210 to $65,439
Pittsburgh, Pennsylvania area prices
were up 1.9% from a year ago