Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Bright Planet Solar, Inc. is currently seeking a motivated, talented Support Desk Agent to join our team! You will learn how to use a variety of tools and techniques for designing and pricing attractive solar energy systems for prospective customers. Bright Planet Solar boasts a supportive and team oriented work environment, where your coworkers' knowledge and experience are readily available assets, and everyone you work with is eager to help. If you are driven, detail-oriented and have a willingness to learn, we would love to talk with you!
Responsibilities:
Utilizing topographical imagery and design tool sets including Aurora, BrightPath and Sighten to create drawings and design solar energy systems for customer roofs
Pricing proposals according to sales partner preferences and regional/state market values and solar incentives.
Advancement positions available that include taking calls from Sales Groups to qualify customers over the phone!
Requirements:
If you are a team player, talented and looking to join a great company, please send us your resume.
Job Types: Full-time, Part-time
We offer:
We look forward to meeting you!
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.
0 Help Desk Support jobs found in Provo, UT area