Help Desk Support jobs in Queens Village, NY

About Us 

LaGuardia Gateway Partners (LGP) is the private developer and manager of the state-of-the-art Terminal B at LaGuardia Airport.   With our new award-winning $4B terminal now complete, LGP is seeking talented individuals to help us achieve ongoing excellence in terminal operation and guest experience. Get onboard and join the team transforming the NYC travel experience.   

Job Summary  

The Help Desk Manager will maintain all peripheral computer equipment, such as printers, monitors, scanners, copy machines within the offices and provide recommendations for hardware and software applications. The Help Desk Manager will act as an initial contact for IT-related issues and provide technical support to all LGP offices.  Troubleshoot problems to resolve on first contact and escalate issues to appropriate support groups when necessary. Follow-up on open and/or pending issues.  

Major Duties and Responsibilities

• Serve as primary contact to support internal company, end users and IT operations.
• Troubleshoot, analyze, resolve, and accurately documents various technical problems and resolutions (i.e., software, hardware, and company specific applications)
• Administration of Microsoft Exchange 365
• Provide IT support for corporate environment - maintaining hardware, software inventories.
• Performs hands-on software and hardware fixes at the desktop level and/or via remote control utilities.
• Performs other duties as required, including the duties of positions at different levels (Ex. Help Desk Technician).
• Tests software to ensure compatibility with the current operating environment and equipment capability.
• Assists with creating and managing user accounts, security applications, and workstation configurations.
• Provides ongoing support, system enhancements/upgrades and bug fixes including recommended operating system updates and security patches on all PC equipment.
• Supports Security Standards (anti-virus/anti-spam/firewall /patching).
• Answers calls and resolves tickets during after-hours call rotation.
• Install and configure hardware and software. 
• Respond to tickets.  
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution. 
• Respond in a timely manner to requests and issues. 
• Repair and replace equipment as needed. 
• Assist in AV setups as needed for meetings. 
• Assist new hire training for basic IT needs.
• Set up new workstations for users (deploying equipment, checking over account setups). 
• Ability to work in Active Directory 
• Set up user accounts, permissions, and passwords. 
• Perform all other duties as required.

 Competencies and Skills

• Ability to work in a fast paced, dynamic construction environment on major capital project.
• Excellent organizational skills and ability to multi-task
• Excellent communication skills including superior proofreading and editorial skills.
• The ability to build string relationships.
• Strong organizational and time management skills 
• Ability to work independently and as a member of a team.
• Strong problem-solving skills and ability to work effectively under pressure.
• Must have exceptional interpersonal, communication, leadership, and presentation skills.
• Ability to work collaboratively with others to solve issues quickly and cost effectively.
• Must thrive in a complex, multi-stakeholder environment.
• Project management and time management skills with the ability to balance and prioritize workload and multiple projects.
• Ability to lift and carry computer components up to 50 pounds.

Education and Experience

• Associate’s Degree or Bachelor’s Degree preferred with 2 years’ experience or 5 years’ experience without a degree.
• At least 2 years of proven experience in a network administrator role including design and installation of Windows servers.
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.
• Experience with switches, firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution.
• Knowledge of PON network, desirable.

Primary Work Location: LaGuardia Airport, NY

Employee Status: Project Full Time

Equal Employment Opportunity and Affirmative Action

LaGuardia Gateway Partners provides equal employment opportunity without regard to race, color, age, religion, gender, sexual orientation, national origin, disability, veteran status, or other protected characteristics. Further, it is the policy of LaGuardia Gateway Partners to undertake affirmative action in compliance with all federal, state, and local requirements.