Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
HonIsT Solutions is dedicated in providing customized IT infrastructure, communication, and security solutions to small and medium sized businesses and operates as a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP).
We are looking for a responsible Level 1 Help Desk / Support Technician’s to help support our Engineering and Helpdesk teams in a timely and professional manner. You will provide high-quality level 1 technical support to our clients and complete associated tasks and projects in a timely and effective manner.
The Level 1 Help Desk / Support Technician’s main duties include analyzing and troubleshooting computer support problems as well as applying your knowledge of software, hardware products and services to resolves problems for users. To be successful in this role, you should be proactive, meet deadlines and communicate very effectively. Our ideal candidate also has previous experience as a help desk / support technician and is familiar with troubleshooting and solving help desk tickets.
This position is a mix between work from home and on-site support work. You will be answering client phone calls and ticket submissions remotely, and will be traveling to local client locations deploying new IT equipment and providing desk side support in the event remote support capabilities have been exhausted. HonIsT Solutions does not have an office work space area for employees to travel to. It is required that you have an at home work area for remote work with high speed internet.
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Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
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Work Location: On the road
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