Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Located in sunny Tri-Cities, Washington, we are the largest non-profit healthcare provider in the region, offering primary and specialty care to patients in the Tri-Cities and surrounding region. We are the premier choice for customer service excellence, providing compassionate healthcare by combining cutting-edge technology and innovation with evidence-based, patient-focused care.
Job Description
We are offering a $15,000 Hiring Bonus for eligible external candidates with at least 12 months of hospital acute care experience and up to a $9,000 Hiring Bonus for eligible external candidates with less than 12 months of hospital acute care experience who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by our company that begin on your first day of employment!This position is open to all levels of RN, including Residents.
Required qualifications:
Graduation from an accredited nursing program.
Washington Registered Nurse License upon hire.
National Provider BLS - American Heart Association upon hire.
Experience Required for a Nursing Resident: Less than 1-year experience
Experience Required for a Staff RN: 1-year experience in nursing specialty posted Preferred qualifications
Job Type: Full-time
Salary: $60,000.00 - $140,000.00 per year
Benefits:
Healthcare setting:
Medical specialties:
Schedule:
Application Question(s):
License/Certification:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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