Help Desk Support jobs in Rock Island, IL

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk / Service Desk
  • Nexagen Networks Inc
  • Rock Island, IL CONTRACTOR
  • Nexagen Networks (www.nexagen.com) 25 years of success so far is based on finding the best people and putting them together to work on fun, challenging and exciting projects. That is why we focus a lot of time on recruiting the greatest talents.

    Nexagen Networks has yet been awarded again a Five-Year defense Contract and has an immediate opening for Help Desk / Service Desk Position in Rock Island, IL 

    Job Responsibilities:

    Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks.
    Perform network maintenance to ensure networks operate correctly with minimal interruption.
    Project specific:  provides support to end-users for PC, server or mainframe applications, and hardware.
     Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. .




  • 8 Days Ago

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Service Desk / Help Desk Specialist
  • Nexagen Networks Inc.
  • Rock Island, IL FULL_TIME
  • Nexagen Network is proud of its esteemed status as a leading company, offering exceptional benefits and unparalleled avenues for career advancement. We are delighted to share that Nexagen has successf...
  • 3 Days Ago

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Help Desk Technician I
  • IDEMIA
  • Illinois, IL FULL_TIME
  • OverviewIDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We a...
  • 1 Month Ago

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Service Desk Support Service Specialist)
  • Nexagen Networks Inc
  • Rock Island, IL CONTRACTOR
  • Nexagen Networks (www.nexagen.com) 25 years of success so far is based on finding the best people and putting them together to work on fun, challenging, and exciting projects. That is why we focus a l...
  • 21 Days Ago

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Service Desk Support Service Specialist
  • Nexagen Networks Inc
  • Rock Island, IL CONTRACTOR
  • Nexagen Networks (www.nexagen.com) 25 years of success so far is based on finding the best people and putting them together to work on fun, challenging, and exciting projects. That is why we focus a l...
  • 25 Days Ago

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Computer Network Support Specialists (Service Desk Support Service Specialist)
  • Nexagen Networks Inc
  • Rock island, IL CONTRACTOR
  • Nexagen Networks (www.nexagen.com) 25 years of success so far is based on finding the best people and putting them together to work on fun, challenging, and exciting projects. That is why we focus a l...
  • 1 Day Ago

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0 Help Desk Support jobs found in Rock Island, IL area

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Help Desk Technician
  • ICONMA
  • Moline, IL
  • Computer Support Associate Location: Moline, IL Duration: 12 months Description: We are seeking experienced and motivate...
  • 3/29/2024 12:00:00 AM

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Dental Office Assistant - Business Assistant
  • Duck Creek Family Dental
  • Bettendorf, IA
  • Overview: Business Assistant Duck Creek Family Dental is looking for a full time Business Assistant to join our team. Wh...
  • 3/29/2024 12:00:00 AM

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Help Desk Technician - 3 spots open - Days Mon-Fri ($22-$25/hour)
  • People Make Us
  • Moline, IL
  • Job Description Job Description I am recruiting for 2-3 people in Moline IL, day shift, Mon-Fri for Computer Support Ass...
  • 3/29/2024 12:00:00 AM

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Front Desk Receptionist
  • Senior Star
  • Davenport, IA
  • ** Front Desk Receptionist** **Job Category****:** ADMINISTRATIVE **Requisition Number****:** FRONT02770 Showing 1 locat...
  • 3/29/2024 12:00:00 AM

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Logistics Management Specialist (Maintenace)
  • Serco North America
  • Rock Island, IL
  • Position Description Serco has a great opportunity for you to take a Logistics Analyst (Maintenance) role as part of the...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Davenport, IA
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/27/2024 12:00:00 AM

Rock Island is a city in and the county seat of Rock Island County, Illinois, United States. The original Rock Island, from which the city name is derived, is the largest island on the Mississippi River. It is now called Arsenal Island. The population was 39,018 at the 2010 census. Located on the Mississippi River, it is one of the Quad Cities, along with neighboring Moline, East Moline, and the Iowa cities of Davenport and Bettendorf. The Quad Cities has a population of about 380,000. The city is home to Rock Island Arsenal, the largest government-owned weapons manufacturing arsenal in the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$49,687 to $62,277
Rock Island, Illinois area prices
were up 1.3% from a year ago