Help Desk Support jobs in Rockford, IL

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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IT Support Technician Help Desk Support
  • FedEx
  • Alden, IL FULL_TIME
  • The Help Desk Technician uses troubleshoots problems and provides guidance around products covered within The Company’s diverse portfolio of hardware, software, and service offerings.


    1. Associate’s Degree or equivalent, i.e., military, trade school, etc. and 0-2 years of relevant experience.
    2. In lieu of degree, high school diploma or GED and 2 years of relevant experience.
    3. Excellent verbal and written communication skills.
    4. Customer service driven.
    5. Strong team player


    Additional Information
    Posting Date: 2024-03-16

    FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

  • 10 Days Ago

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IT Help Desk Technician
  • Kaiser Transport
  • Janesville, WI FULL_TIME
  • The Help Desk Technician will assist employees with any issues involving their computer hardware, communication software, or computer applications. Their duties include responding to customers, determ...
  • 24 Days Ago

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IT Help Desk Intern
  • Wahl Clipper Corporation
  • Sterling, IL INTERN
  • WAHL EMPOWERS PEOPLE TO BE THEIR BEST! Wahl Clipper Corporation, a global manufacturer of branded Consumer and Professional products, has an exciting opportunity for a team-oriented individual to fill...
  • 24 Days Ago

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Help Desk/Resolution Specialist
  • The Computer Center
  • Janesville, WI FULL_TIME
  • Foot-In-The-Door Help Desk / Resolution Specialist If you are an IT fanatic that’s either just starting out and trying to break into the industry, or are unhappy with your current, nowhere-to-grow Hel...
  • 1 Day Ago

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Help Desk Analyst II
  • Robert Half
  • Monroe, WI FULL_TIME
  • Job DetailsDescription Job Title: IT Support TechnicianJob SummaryRobert Half is currently seeking an experienced IT Support Tech for our client in Southern Wisconsin. This is a Direct/Permanent Hire ...
  • 6 Days Ago

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Help desk technician
  • EverStaff
  • Freeport, IL FULL_TIME
  • Everstaff is seeking a Help Desk Technician for a dynamic company in Freeport, IL. Key Responsibilities Follow up on pending requests, ensuring timely resolutions. Assist in user onboarding by creatin...
  • 1 Month Ago

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0 Help Desk Support jobs found in Rockford, IL area

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Dental Office Assistant - Business Assistant
  • Machesney Park Family Dental
  • Machesney Park, IL
  • Overview: Business Assistant Machesney Park Family Dental is looking for a full time Business Assistant to join our team...
  • 3/28/2024 12:00:00 AM

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Receptionist
  • Camping World
  • Roscoe, IL
  • Job Description Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is Ame...
  • 3/28/2024 12:00:00 AM

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Product Support Representative
  • Information Controls, Inc.
  • Loves Park, IL
  • Job Description Job Description Product Support Representative We are currently seeking an experienced and motivated ind...
  • 3/27/2024 12:00:00 AM

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Store Manager
  • Ross
  • Machesney Park, IL
  • GENERAL PURPOSE: Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensur...
  • 3/27/2024 12:00:00 AM

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Enterprise Sales Director (California or Michigan)
  • Experity
  • Machesney Park, IL
  • Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions...
  • 3/26/2024 12:00:00 AM

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Dental Office Assistant - Business Assistant
  • Family Dental Care of Sycamore
  • Sycamore, IL
  • Overview: Business Assistant Family Dental Care of Sycamore is looking for a full time Business Assistant to join our te...
  • 3/26/2024 12:00:00 AM

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Configuration Management Administrator
  • Kaney, Inc
  • Rockford, IL
  • The Configuration Management Administrator (CMA) is responsible for managing, maintaining, and improving the configurati...
  • 3/25/2024 12:00:00 AM

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Dental Office Assistant - Business Assistant
  • Dental Group of Rockford
  • Rockford, IL
  • Overview: Business Assistant Dental Group of Rockford is looking for a full time Business Assistant to join our team. Wh...
  • 3/25/2024 12:00:00 AM

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$52,199 to $65,426
Rockford, Illinois area prices
were up 1.3% from a year ago