Help Desk Support jobs in Salt Lake City, UT

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support
  • State of Utah
  • Draper, UT CONTRACTOR
  • Duration : 3 Months contract to Possible Hire.

    Job Description :

    This position supports users across the organization that have technical needs. Focusing primarily on Dell laptops and devices within a Microsoft domain.

    There might be some support for Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting and testing of systems and peripherals with excellent customer service.

    Key Responsibilities :

    • Answer, troubleshoot and document support calls and tickets
    • Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software
    • Identify, isolate and repair/resolve hardware and software problems
    • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
    • Utilize ticketing system to document and prioritize work
    • Works closely with Manager to purchase hardware and software
    • Contribute to technical Support documentation of resolutions, processes, and procedures
    • Assesses functional needs to determine specifications for purchases
    • Be a contributing member of a Technical Team

    Qualifications :

    • 2-5 years’ experience working in the IT Support field
    • Excellent customer service, interpersonal, communication skills
    • Extensive knowledge & experience of Windows devices and support of Windows OS
    • Minimum 2 -3 years’ experience supporting Windows 7/10 desktop/laptop PCs
    • Experience troubleshooting and replacing hardware on both desktop and laptop PCs
    • Ability to manage user accounts in Active Directory and Exchange
    • Knowledge of how to effectively use Active Directory
    • Able and willing to learn new as well as existing technologies
    • Experience installing software, patches, updates on desktops and laptops
    • Experience troubleshooting basic network, software, printing problems
    • Successful at working in a team culture
    • Excellent written and organizational skills

    Physical Demands and Work Environment :

    • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Physical demands: While performing duties of the job, employees are occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, controls, keyboards; work on desktop or laptop computers; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift up to 15 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
    • Work environment: The noise level in the work environment is usually moderate to low.

    Job Type: Contract

    Salary: $24.00 - $26.00 per hour

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Application Question(s):

    • Are you comfortable to work on 3 months contract with possible hire?

    Experience:

    • Mac Support: 1 year (Required)

    Ability to Commute:

    • Draper, UT 84020 (Required)

    Ability to Relocate:

    • Draper, UT 84020: Relocate before starting work (Required)

    Work Location: In person

  • 3 Days Ago

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IT Help Desk II - Application Support
  • Salt Lake City School District
  • Salt Lake, UT FULL_TIME
  • Salt Lake City School District (SLCSD) IT Help Desk II – Application Support Contract (242 Calendar Days) FTE: 1.0 (40 Hours per week)Anticipated Start: 11/28/2022Priority Screen Date: 11/11/2022FLSA ...
  • 22 Days Ago

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IT Help Desk II - Application Support
  • Salt Lake City School District
  • Salt Lake, UT FULL_TIME
  • Salt Lake City School District (SLCSD) IT Help Desk II – Application Support Contract (242 Calendar Days) FTE: 1.0 (40 Hours per week)Anticipated Start: August 1, 2022Priority Screen Date: July 21, 20...
  • 16 Days Ago

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Salt Lake City IT Help Desk Support Engineer
  • Gravity Networks
  • Salt Lake, UT FULL_TIME
  • The IT Help Desk Support Engineer is responsible for providing quick and effective front line support to client users across a variety of tools and technologies. Support is typically related to workst...
  • 25 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Draper)
  • Axiom Technologies
  • Draper, UT FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 23 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) Draper – Utah
  • Axiom Technologies
  • Draper, UT PART_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 4 Days Ago

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0 Help Desk Support jobs found in Salt Lake City, UT area

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Electrical Engineer (Building Power systems, Mid to Sr Level)
  • Dennis Group
  • Salt Lake City, UT
  • Job Summary The Building Electrical Group is responsible for all building electrical systems including lighting, fire pr...
  • 3/29/2024 12:00:00 AM

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System Administrator SL
  • Les Olson Company
  • Salt Lake City, UT
  • Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking...
  • 3/28/2024 12:00:00 AM

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Network Engineer SL
  • Les Olson Company
  • Salt Lake City, UT
  • Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking...
  • 3/28/2024 12:00:00 AM

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Server Ops / MSFT 365 / Azure AD
  • Wilson-Davis & Co., Inc.
  • Salt Lake City, UT
  • Job Description Job Description Junior or Senior level - Based upon experience Job description: · Maintain essential IT ...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Salt Lake City, UT
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/27/2024 12:00:00 AM

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Front Office Manager (""Gerente de Recepcion"")
  • AZUL HOSPITALITY
  • Salt Lake City, UT
  • Job Details Job Location Le Meridien/Element Salt Lake City Downtown - Salt Lake City, UT Position Type Full Time Salary...
  • 3/27/2024 12:00:00 AM

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Customer Support / Account Rep- Starting Soon - Hybrid
  • Russell Tobin
  • South Jordan, UT
  • Job Description Job Description Russell Tobin is hiring for a huge company in the financial industry, offering a great o...
  • 3/26/2024 12:00:00 AM

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Goldman Sachs Asset Management Trade Management Confirmation and Settlement Associate Salt Lake City
  • Goldman Sachs
  • Salt Lake City, UT
  • MORE ABOUT THIS JOB: YOUR IMPACT Are you looking to expand your understanding of financial products and be well versed o...
  • 3/25/2024 12:00:00 AM

Salt Lake City has an area of 110.4 square miles (286 km2) and an average elevation of 4,327 feet (1,319 m) above sea level. The lowest point within the boundaries of the city is 4,210 feet (1,280 m) near the Jordan River and the Great Salt Lake, and the highest is Grandview Peak, at 9,410 feet (2,868 m). The city is in the northeast corner of the Salt Lake Valley surrounded by the Great Salt Lake to the northwest, the steep Wasatch Range to the east, and Oquirrh Mountains to the west. Its encircling mountains contain several narrow canyons, including City Creek, Emigration, Millcreek, and Par...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$50,848 to $63,732
Salt Lake City, Utah area prices
were up 2.3% from a year ago