Help Desk Support jobs in Santa Cruz, CA

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Direct Support Professional (DSP) / Registered Behavior Technician (RBT)
  • MOSAIC SUPPORT SERVICES INC
  • Santa Cruz, CA OTHER
  • Job Details

    Job Location:    Santa Cruz - Santa Cruz, CA
    Salary Range:    Undisclosed

    Description

    Are you interested in making a difference in the lives of amazing kids with behavioral challenges? Do you have a whole lot of patience and a desire to constantly learn? If so, you might want to continue reading! :)

    About: Mosaic Support Services, Inc. (MSSI) provides 24/7 residential care to kids with intellectual/developmental disabilities, who benefit from support with possible: emotional self-regulation challenges, anger management, development of self-regulation skills, the formation and maintenance of healthy relationships (including safe/appropriate sexual behavior and boundaries), compliance with probation/diversion plans and/or substance abuse prevention, medication management, health care, and/or access to mental health services. The residential group home is a specialized behavioral home that will empower staff with the knowledge and support necessary to continuously improve, grow, and assist residents in leading quality lives—based on their own definitions and interests! We are looking for passionate, creative, dependable, and motivated people to join our team! There are advancement opportunities available and a tremendous amount of training and certification required within the first three months and ongoing too! We are located in Santa Cruz and our team is a tight-knit professional fun bunch dedicated to improving lives!

    Qualifications:

    • Be at least 21 years of age
    • Must be able to obtain Criminal Record Clearance and Department of Justice (DOJ)/FBI/CACI fingerprint clearance
    • Pre-employment physical exam with medical clearance by a physician (including negative TB test or x-ray result)
    • Ability to lift 40 pounds
    • Proficient in reading and writing in English
    • Ability to meet both Title 17 (Regional Center/Department of Developmental Disabilities) and Title 22 (Community Care Licensing) requirements

    Minimum Driving Experience: Must have a valid CA driver’s license, be over 21, provide current registration and insurance, and meet insurability requirements of insurance carrier

    Education/Experience:

    Minimum Education: High School Diploma or GED

    Minimum Experience:

    At least six months prior experience providing direct care to individuals with developmental disabilities, with a focus on behavioral services

    Supervision available for those pursuing BCaBA and/or BCBA certification!

    Skills:

    • CPR/First Aid
    • Direct Support Professional (DSP) 1 & 2 within the first year of employment
    • ProAct and Ukeru certification within first two weeks
    • Registered Behavior Technician within 90 days (includes 40-hour training, passing of hands-on competency assessment, and passing of written exam)
    • Ongoing training and supervision
    • Ability to maintain positivity in stressful situation and see the glass as half-full

    Job Duties:

    1. Provide direct care, training and supervision to residents in a specialized residential setting as outlined in each Individual Behavior Supports Plan (IBSP) and Individual Program Plan (IPP)

    2. Provide support to kids with developmental disabilities and behavioral challenges with any of the following: implementation of daily routines, cooking, activities of daily living, hygiene tasks, recreational fun, social skills, communication, medical/health appointments and tasks, leisurely activities, household chores, reduction of possibly intense unsafe/interfering behaviors, increase of replacement skills, and exploration of interests, passions, and hobbies, etc. (and do it all with a smile)

    3. Participate as a member of a multi-disciplinary treatment team and assist in the ongoing daily delivery of interventions and skills training

    4. Provide for the physical care, training, supervision and recreation of residents

    5. Assist clients with prescribed medications, while maintaining required documentation and complying with agency policies and procedures

    6. Provide assistance with housekeeping and chores; utilize infection prevention standards and procedures as well as adherence to universal precautions

    7. Ongoing written documentation and collection of data

    8. Collaborate professionally with residents, colleagues, consultants, other agencies, families, social workers, and professionals involved in residential treatment

    Job descriptions are subject to change without notice based on the needs of the agency.

    Pay: $22-30 based on experience and certification held
    '
    Benefit Conditions:

    • Only full-time employees eligible (Full-Time is defined as a minimum of 30 hours per week)

    Benefits:

    Medical, dental, vision, 401k, Long Term Disability, and Life Insurance

    This Company Describes Its Culture as:

    • Outcome-oriented -- results-focused with strong performance culture
    • People-oriented -- supportive and fairness-focused
    • Team-oriented -- cooperative and collaborative
    • Positivity-oriented -- celebrate each step in the right direction, even if only centimeters long

    This Job Is:

    • Open to applicants who do not have a college diploma

    Work Remotely

    • No

    This Job Is Ideal for Someone Who Is:

    • Dependable -- more reliable than spontaneous
    • Detail-oriented -- would rather focus on the details of work than the bigger picture
    • High stress tolerance -- thrives in a high-pressure environment

    Shifts: 

    • 6am-2pm
    • 2pm-10pm
    • 10pm-6am
      Note: Working weekends and holidays are a must as we provide support 365 day per year, 24/7!


  • 16 Days Ago

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Ice Cream Counter Help
  • MR Z'S CREPES & TEAS & BASKIN ROBBINS
  • Capitola, CA FULL_TIME
  • Baskin Robbins in Capitola is looking for Scoopers! Be a part of our growing team! Responsibilities *Taking guests order *preparing ice cream items *keeping station clean and organized *friendly servi...
  • 12 Days Ago

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Ice Cream Counter Help
  • MR Z'S CREPES & TEAS & BASKIN ROBBINS
  • Capitola, CA FULL_TIME
  • Baskin Robbins in Capitola is looking for Scoopers! Be a part of our growing team! Responsibilities Taking guests order preparing ice cream items keeping station clean and organized friendly service a...
  • 14 Days Ago

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Executive Director – Senior Living
  • Healthcare Support Staffing, Inc
  • Scotts, CA OTHER
  • We are looking for an Executive Director – Senior Living to join our family in Scotts Valley, CA Are you an experienced Leader looking for a new opportunity with a rapidly growing organization? Do you...
  • 13 Days Ago

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Front Desk
  • Midtown Tattoo & Piercing
  • Santa Cruz, CA PART_TIME
  • Please direct message us @midtownsantacruz on instagram and let us know you applied through indeed! *THIS IS NOT AN APPRENTICESHIP POSITION* MUST HAVE WEEKEND AVAILABILITY! THURS-SUNDAY We are a tatto...
  • 1 Month Ago

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Caregivers Needed! Help us make a difference!
  • Pacific Homecare Services
  • Santa Cruz, CA PART_TIME
  • Learn more about us! https://www.youtube.com/watch?v=5Qvj7q7T9m8 What we do: Provide non-medical in-home care for children and adults with developmental disabilities including Down Syndrome and Autism...
  • 11 Days Ago

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0 Help Desk Support jobs found in Santa Cruz, CA area

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IT Network Administrator
  • Anatomage, Inc.
  • Santa Clara, CA
  • Who is Anatomage? Founded in 2004, Anatomage is a world-leading health care technology company. We offer 3D medical imag...
  • 3/19/2024 12:00:00 AM

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IT Systems Administrator
  • Anatomage, Inc.
  • Santa Clara, CA
  • Who is Anatomage? Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medi...
  • 3/19/2024 12:00:00 AM

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Concierge
  • Aegis Living
  • Aptos, CA
  • Overview: Concierge Hiring Now! Are you interested in a career with a consistent schedule where you interact and help ot...
  • 3/18/2024 12:00:00 AM

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Information Systems Specialist I
  • Superior Court of California, County of Santa Clara
  • San Jose, CA
  • Job Description Job Description Apply online at: https://www.governmentjobs.com/careers/scscourt The Santa Clara Superio...
  • 3/18/2024 12:00:00 AM

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HIM Specialist II - FT - Days - HIMS - Medical Records @ MV
  • El Camino Hospital
  • Mountain View, CA
  • El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our m...
  • 3/18/2024 12:00:00 AM

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Remote Help Desk Systems Admin or Support Specialist
  • eSudo Technology Solutions
  • San Jose, CA
  • **Remote Help Desk Support Specialist (Administrator) for MSP** Your day starts with a phone call or an online request f...
  • 3/17/2024 12:00:00 AM

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Senior Administrative Analyst
  • City of Watsonville, CA
  • Watsonville, CA
  • Salary: $82,118.40 - $110,052.80 Annually Location : City of Watsonville, CA Job Type: Regular Full-Time Job Number: 202...
  • 3/15/2024 12:00:00 AM

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Office Administrator
  • Russian School of Mathematics
  • San Jose, CA
  • Description RSM (mathschool.com) is looking to hire a part-time Office Administrator in our San Jose, CA location. The s...
  • 3/15/2024 12:00:00 AM

Santa Cruz (/ˈsæntə ˈkruːz/, Spanish: Holy Cross) is the county seat and largest city of Santa Cruz County, California. As of 2013 the U.S. Census Bureau estimated Santa Cruz's population at 62,864. Situated on the northern edge of Monterey Bay, about 32 mi (51 km) south of San Jose and 75 mi (120 km) south of San Francisco, the city is part of the 12-county San Jose-San Francisco-Oakland Combined Statistical Area. Santa Cruz is known for its moderate climate, natural environment, coastline, redwood forests, alternative community lifestyles, and socially liberal leanings. It is also home to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$58,957 to $73,896
Santa Cruz, California area prices
were up 2.5% from a year ago