Help Desk Support jobs in Sioux Falls, SD

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support - Level II
  • World Insurance Associates, LLC.
  • Sioux Falls, SD FULL_TIME
  • Summary

    World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

    Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America.  We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

    Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

    Position Summary

    Help desk Support Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must also be customer-oriented and patient to deal with difficult customers.

    Primary Responsibilities

    Provide technical assistance and support for incoming helpdesk tickets and issues related to computer systems, software, security and hardware. Respond to tickets in person or over the phone. Document solutions advise team on training recommendations to cut down on tickets. Train computer users when possible. Fast paced environment

    • Serving as the first point of contact for employees seeking technical assistance through helpdesk ticketing system.
    • Performing remote troubleshooting through diagnostic techniques and pertinent questions
    • Determining the best solution based on the issue and details provided by employee
    • Walk the employee through the problem-solving process
    • Direct unresolved issues to the next level of support personnel tier 3
    • Provide accurate information on IT products or services
    • Record events and problems and their resolution in logs
    • Keep IT documentation up to date
    • Close helpdesk tickets upon resolution
    • Follow-up and update employee status and information
    • Adhere to outline SLA
    • Pass on any feedback or suggestions to IT Management
    • Identify and suggest possible improvements on procedures
    • On – Call helpdesk support as outlined in the 2023 calendar year
    • Support M&A integration process as needed and or outlined by team members
    • Some travel to various WIA offices is required

    Equal Employment Opportunity

    At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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Help Desk Operator
  • Prairie Lakes Healthcare System
  • Watertown, SD FULL_TIME
  • Help Desk Operator Job Summary Join our team and be a part of our mission to deliver accessible, high-quality, affordable, and compassionate healthcare. Prairie Lakes Healthcare System is an independe...
  • 11 Days Ago

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IT Operations / Help Desk
  • R&D Industries, Inc.
  • Milford, IA FULL_TIME
  • Position Overview:The responsibilities of a Level 1 Support Technician will vary depending on the technical skills of the individual hired for this position. The role of a Level 1 Support Technician w...
  • 12 Days Ago

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Help Desk Specialist
  • Ambank Company
  • Center, IA FULL_TIME
  • About AmBank Company For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequ...
  • 13 Days Ago

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IT Help Desk Technician
  • Adams Thermal Systems
  • Canton, SD FULL_TIME
  • We have an immediate opportunity for an experienced hands-on IT Help Desk Technician in our Canton, SD manufacturing facility. This position requires working knowledge of hardware and software to assi...
  • 15 Days Ago

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Associate Help Desk Support Technician - 10 Hour Evening Shift - Sioux Falls
  • Sanford Health
  • Sioux Falls, SD FULL_TIME
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportuni...
  • 6 Days Ago

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0 Help Desk Support jobs found in Sioux Falls, SD area

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Customer Service Mon-Fri
  • Five Star Call Centers
  • Sioux Falls, SD
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about...
  • 3/28/2024 12:00:00 AM

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Life Insurance Agent/Broker (Remote)
  • Mitchell Agency
  • Sioux Falls, SD
  • We are looking for life insurance agents or unlicensed salespeople to work remotely for one of the fastest-growing compa...
  • 3/28/2024 12:00:00 AM

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Technology Support Specialist
  • Deaf, Inc.
  • Sioux Falls, SD
  • Technology Support Specialist Fully Remote Remote Worker - N/A Description **Summary** The Technology Support Specialist...
  • 3/28/2024 12:00:00 AM

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Receptionist
  • Camping World
  • Sioux Falls, SD
  • Job Description Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is Ame...
  • 3/26/2024 12:00:00 AM

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Senior Patient Access Representative | Cardiovascular Institute | 40hrs/week
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

Sioux Falls (/ˌsuː ˈfɔːlz/) (Lakota: Íŋyaŋ Okábleča Otȟúŋwahe; "Stone Shatter City") is the most populous city in the U.S. state of South Dakota and the 143rd-most populous city in the United States. It is the county seat of Minnehaha County and also extends into Lincoln County to the south, proximate with the Minnesota state line. It is the 47th-fastest-growing city in the United States and the fastest-growing metro area in South Dakota, with a population increase of 22% between 2000 and 2010. As of 2019, Sioux Falls had an estimated population of 187,200. The metropolitan population of 259,0...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$47,583 to $59,639
Sioux Falls, South Dakota area prices
were up 0.8% from a year ago