Help Desk Support jobs in Spokane, WA
Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support jobs
- Intermax Networks
-
Coeur d'Alene, ID
FULL_TIME
-
Description
We are seeking an entry level individual with strong customer service skills and an aptitude for technology to join our MSP Help Desk team. As a member of the MSP Help Desk, you will be responsible for resolving IT issues for Intermax clients remotely, and performing routine maintenance such as monitoring and updating windows patches, server and desktop backups, and performing basic upgrades of customer equipment.
Help Desk Operations (70%)
- Provide professional, friendly technical support.
- Respond to, diagnose, and resolve or escalate requests for assistance, and follow-up on end-user issues to ensure customer satisfaction.
- Create timely and accurate documentation of end-user interactions.
- Create timely and accurate documentation of issue escalations.
Centralized Services Operations (30%)
- Monitor, troubleshoot, and resolve issues with windows patch deployments.
- Monitor, troubleshoot, and resolve issues with customer backup systems.
- Perform basic upgrades of customer equipment.
- Create timely and accurate documentation for tasks performed.
Other duties as assigned
Requirements
- Ability to build rapport with clients.
- Enjoy communicating with people about IT.
- Strong written and verbal communication skills.
- Strong troubleshooting and critical thinking skills.
- Possess the ability to communicate technical concepts to a wide variety of clients.
- Ability to stay positive when dealing with frustrated or frustrating people.
- Willingness to embrace change.
- Associates degree in Computer Science, Information Technology (IT), or equivalent experience is a plus.
- Microsoft or other technical certifications are a plus.
- 5 Days Ago
- Nuvodia
-
Spokane, WA
FULL_TIME
- Nuvodia offers workplace flexibility, excellent benefits and competitive compensation packages. Nuvodia was recognized as one of the Top 30 Best Places to Work in the Inland Northwest! The Senior Help...
- 14 Days Ago
- Quiroga Law Office, PLL
-
Spokane, WA
FULL_TIME
- Join us!If you are passionate about technology, have a customer-centric approach, and meet the qualifications outlined above, we would love to hear from you. Who we are?We are a dynamic organization w...
- 10 Days Ago
- Sharp Solutions, Inc.
-
Spokane, WA
FULL_TIME
- SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. A...
- 21 Days Ago
- Healthcare Support
-
Liberty, WA
FULL_TIME
- Healthcare Support is seeking a LPN / LVN Home Health for a local contract job in Liberty Lake, Washington.Job Description & RequirementsSpecialty: Home HealthDiscipline: LPN / LVNStart Date: 02/26/20...
- 16 Days Ago
- Healthcare Support
-
Spokane, WA
FULL_TIME
- Outpatient Facility Medical Coder HealthCare Support is actively seeking a Outpatient Facility Medical Coder fill an opening with a prestigious healthcare organization in the Washington or Oregon area...
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0 Help Desk Support jobs found in Spokane, WA area
- Two Barrels
-
Spokane, WA
- Systems and Networking Manager Overview: Two Barrels is hiring a Systems and Networking Manager for $160,000/year. You w...
- 4/24/2024 12:00:00 AM
- Ardurra
-
Spokane, WA
- T-O Engineers, an Ardurra Company is seeking a Professional Engineer with seven or more years of experience to join our ...
- 4/23/2024 12:00:00 AM
- Monaco Enterprises Inc
-
Spokane, WA
- Job Description Job Description Job Description: The System Support Group (SSG) Manager oversees the System Support Grou...
- 4/23/2024 12:00:00 AM
- JIM AND DELPHINE ENTERPRISES LLC
-
Spokane, WA
- Job Description Job Description Computer Services Company looking for a Full-Time Computer Technician in Spokane, Washin...
- 4/23/2024 12:00:00 AM
- Lowes
-
Spokane, WA
- We are happy you have taken time out of your day to check out this Retail Sales Associate opportunity with Lowe's. Do an...
- 4/23/2024 12:00:00 AM
- Centers For Disease Control And Prevention
-
Spokane, WA
- DutiesDuties and responsibilities vary and may increase according to the grade level and series of the position. See spe...
- 4/22/2024 12:00:00 AM
- Ardurra
-
Spokane, WA
- T-O Engineers, an Ardurra Company is seeking a Professional Engineer with seven or more years of experience to join our ...
- 4/22/2024 12:00:00 AM
- Liberty Mutual
-
Spokane, WA
- Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, ex...
- 4/22/2024 12:00:00 AM
About Spokane, Washington
were up 2.9% from a year ago