Help Desk Support jobs in Springfield, IL

Roland Machinery Company is a family owned company established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment: expanding across 5 states and 17 locations.

Responsibilities & Duties:

• Responsible for providing an escalation point for advanced or difficult Helpdesk requests.
• Additional responsibilities include assisting with network security administration and maintenance of all local area network and desktop related equipment and infrastructure.
• Participate in projects and other activities as directed by Roland Machinery Management.

Qualifications & Skills:

• 4 years' experience in the field of Information Technology.
• Experience in Networking or Helpdesk Support is preferred with extensive knowledge of computer hardware, software and LAN systems, software and hardware troubleshooting skills, knowledge of client/server network protocols and Internet/Intranet applications, knowledge of network security requirements, and the ability to apply required security within established standards and guidelines.
• High School equivalencies plus an additional 2 years of formal preparation is preferred

Benefits:

• Full time regular employees are offered:
• Comprehensive PPO health plan, & prescription coverage with non-tobacco discount
• Flex spending account offered
• Dental and vision
• up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution
• Paid time off, with additional 8 paid holidays
• Company Paid Life Insurance

Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150