Help Desk Support jobs in Springfield, OR

Headquartered just outside of Glide, OR. Romtec, Inc. is looking to add an IT Help Desk Technician.

Romtec designs, manufactures, supplies, and constructs buildings and structures for all types of applications. We are architects, engineers, manufacturers, and contractors. Our process begins by designing a building that is particular to the needs of each customer. Romtec Utilities is a company that specializes in the design and supply of the best, most practical, most affordable, and most sophisticated site-specific pumping systems available worldwide. We have completed hundreds of projects across the United
States and have supplied packages for international installations.

Why work here:

Romtec offers a culture that:

• Embraces personal & professional growth
• Recognizes diverse perspectives
• Provides competitive compensation
• Medical, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) Program
• PTO & Paid Holidays
• Paid Vacation

We are seeking a highly motivated IT Help Desk Tech to join our team. As an IT Help Desk Tech, you will provide technical support to our employees, troubleshoot computer issues, and maintain our computer systems.

Responsibilities of an IT Help Desk Tech:

• Maintain network systems and hardware
• Perform regularly maintenance and updates to computer systems
• Provide technical assistance to staff via phone, email or in-person
• Ability to work with outside IT consultants
• Resolve logged errors in a timely manner
• Maintain and check backups
• Maintain databases and ensure system security with periodic testing.
• Collaborate with team members to resolve complex technical issues
• Collaborate with outside IT consultants

Seeking Qualifications (Knowledge, Skills, and Abilities)

• 2 years of experience in IT support or related field
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Knowledge of networking concepts and protocols
• Experience with Windows operating systems
• Familiar with Red Hat Linux Ver 7
• Familiar with Sonicwall OS, Virtual lans and VPN
• Familiar with Office 365/MS Exchange online

Other Qualifications:

• Interpersonal and communication skills
• MS Office 365, MS Exchange online
• Backup Exec 20

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Roseburg, OR 97470: Relocate before starting work (Required)

Work Location: In person