Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Help Desk Support Technician/Help Desk Support Technician
Location : Yardley PA –Long term duration contract.
Client is setting up new office as above location and it may perform as remote until the office in Yardley PA is opened after that it will be fully onsite 8-5 M-F
Field Services professional with 3 years of experience with the ability to perform the following tasks in a professional manner as listed below.
A or equivalent certification
Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Solutions Architect, Employees, and Vendors).
Excellent interpersonal skills and ability to work collaboratively in a team environment.
Identifies potential issues that could adversely impact End User experience and follows through on action steps.
Escalate to Field Services Management on issues that impact the entire operation at a given site.
Provides technical feedback to the Service Desk and Field Service on technical / process issues that will be used to improve overall service delivery.
Reviews, troubleshoots, and approves operational quality of End User devices and as-sociated peripherals.
Services as technical lead for junior level technicians.
Perform Smart Hands support at the customer location in support of other IT resolver groups.
Technician will update tickets in the designated ITSM system with current status and work effort.
Performs trouble shooting, parts replacement, system up-grades, deployment, and re-pair of End User assets
Coordinates with End User on expectations and availability to perform the Services
Assist in resolving technical escalations that arise during service delivery.
Proven experience utilizing data and settings migration, imaging, application installation, and technologies.
Job Type: Contract
Salary: $22.00 per hour
Expected hours: 40 per week
Schedule:
Application Question(s):
Experience:
Work Location: In person
Clear All
0 Help Desk Support jobs found in Trenton, NJ area