Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
If you've never worked in an office and want experience - we will still meet with you! We're the top roofing contractor in the capital region, and we are looking to add you to our awesome office team.
This position is evenings only the hours for arrival are flexible, we need someone in the afternoons here until 8pm on weekdays.
See schedule below. The exact days you'd work can be adjusted as were looking to fill the shifts below.
Experience isn't required, we will absolutely train the right person This job is not remote
Pay / Information :
Schedule (2 positions available / flexible on arrival time weekdays) :
Responsibilities :
Must be able to work independently and have the ability to multitask. On weekends you will have very little to no supervision - but we're always available for questions.
Please send us your resume and tell us a little bit about yourself if you would like to set up an interview.
Home Evolution provided the following inclusive hiring information :
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Work Remotely
Job Types : Full-time, Part-time
Salary : $18.00 - $25.00 per hour
Benefits :
Last updated : 2024-03-24
0 Help Desk Support jobs found in Troy, NY area