Help Desk Support jobs in Troy, NY

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Office help
  • Home Evolution
  • Cohoes, NY FULL_TIME
  • If you've never worked in an office and want experience - we will still meet with you! We're the top roofing contractor in the capital region, and we are looking to add you to our awesome office team.

    This position is evenings only the hours for arrival are flexible, we need someone in the afternoons here until 8pm on weekdays.

    See schedule below. The exact days you'd work can be adjusted as were looking to fill the shifts below.

    Experience isn't required, we will absolutely train the right person This job is not remote

    Pay / Information :

    • This is an EVENINGS office position (open until 8 : 00pm)
    • WEEKEND RATE : $25 PER HOUR
    • WEEKDAY RATE : $18 PER HOUR

    Schedule (2 positions available / flexible on arrival time weekdays) :

    • Thursday, Friday,(2 : 00-8 : 00pm) & Saturday 10 : 00am to 6 : 00pm
    • Monday, Tuesday, Wednesday 2 : 00pm to 8 : 00 pm

    Responsibilities :

    • Answering phone calls
    • Data entry - input customer information into our system
    • Entries into our estimator schedule / scheduling customer appointments
    • Confirming future appointments
    • Occasional scanning, emailing, copying, mailing and other general office duties as needed

    Must be able to work independently and have the ability to multitask. On weekends you will have very little to no supervision - but we're always available for questions.

    Please send us your resume and tell us a little bit about yourself if you would like to set up an interview.

    Home Evolution provided the following inclusive hiring information :

    We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

    Work Remotely

    Job Types : Full-time, Part-time

    Salary : $18.00 - $25.00 per hour

    Benefits :

    • Referral program
    • Last updated : 2024-03-24

  • 2 Days Ago

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Hearing Officer - HELP
  • Health, Department of
  • Albany, NY FULL_TIME
  • Non-Competitive Minimum Qualifications: Admission to the NYS Bar and 24 months of subsequent satisfactory legal experience in the trial of issues in courts of record or in the conduct or trial of adve...
  • 23 Days Ago

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Brew Pub Kitchen Help
  • Slate Town Brewing Co
  • Granville, NY PART_TIME
  • Join our team! Slate Town Brewing Company in Granville, NY is seeking a kitchen line cook and prep cook to expand our brewery pub team. We are a small friendly team and looking for someone with a hosp...
  • 1 Month Ago

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Telephone Rep/Office Help (2 part time positions)
  • Home Evolution
  • Cohoes, NY PART_TIME
  • Job Description Job Description If you've never worked in an office and want experience - we will still meet with you! We're the top roofing contractor in the capital region, and we are looking to add...
  • 3 Days Ago

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Front Desk Receptionist
  • Centers Health Care
  • Troy, NY FULL_TIME
  • Troy Center is hiring a Front Desk Receptionist in Troy, NY. Duties Include: Greet visitors, prospective candidates and other visitors Answer telephones and direct the caller to the appropriate associ...
  • 22 Days Ago

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Front Desk Receptionist
  • Rezolut
  • Cohoes, NY FULL_TIME
  • Rezolut Imaging is looking for a Front Desk Receptionist to join our team! Who is Rezolut? Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platfo...
  • 1 Month Ago

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0 Help Desk Support jobs found in Troy, NY area

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Price Accuracy Coordinator FT
  • The Golub Corporation
  • Cohoes, NY
  • Salary: $15.00- $18.20 SUMMARY Responsible for maintaining the integrity of our scanning file, which provides the founda...
  • 3/28/2024 12:00:00 AM

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Domestic Violence Hotline Operator
  • Ywca Of Schenectady
  • Schenectady, NY
  • Job Description Job Description About YWCA NENY Established in 1888, YWCA NENY has a rich history of adapting programs t...
  • 3/28/2024 12:00:00 AM

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Computer Support Specialists
  • US Tech Solutions
  • Albany, NY
  • Duration: 24 months contract Job Description: The candidate should establish and maintain a working knowledge of the nav...
  • 3/28/2024 12:00:00 AM

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Dental Office Assistant - Business Assistant
  • 1st Advantage Dental - Bethlehem
  • Delmar, NY
  • Overview: Dental Receptionist - Full time position: Schedule - Mon 745am to 4pm, Tue - Wed 745am to 5pm, Fri 745-12 (alt...
  • 3/27/2024 12:00:00 AM

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Information Technology Manager
  • Nesco Resource
  • Castleton-On-Hudson, NY
  • Work for an educational consulting firm as an IT Manager! This position is a permanent/direct hire opportunity located i...
  • 3/27/2024 12:00:00 AM

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Delivery Professional - Straight Truck Driver
  • McKesson Cork
  • Guilderland, NY
  • Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
  • 3/26/2024 12:00:00 AM

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ARC Residence Assistant
  • The Salvation Army Eastern Territory
  • Albany, NY
  • Overview: The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection ...
  • 3/25/2024 12:00:00 AM

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Desktop Technician at Rensselaer, NY 12144
  • Indotronix International Corporation
  • Rensselaer, NY
  • Position -Desktop Technician Location: Rensselaer, NY 12144 Duration: long term 100% onsite role Strong customer service...
  • 3/24/2024 12:00:00 AM

Troy is a city in the U.S. state of New York and the seat of Rensselaer County. The city is located on the western edge of Rensselaer County and on the eastern bank of the Hudson River. Troy has close ties to the nearby cities of Albany and Schenectady, forming a region popularly called the Capital District. The city is one of the three major centers for the Albany Metropolitan Statistical Area (MSA), which has a population of 1,170,483. At the 2010 census, the population of Troy was 50,129. Troy's motto is Ilium fuit. Troja est, which means "Ilium was, Troy is". Today, Troy is home to Renssel...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$53,768 to $67,392
Troy, New York area prices
were up 1.5% from a year ago