Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!
Position Summary
As a Tier 1 IT Help Desk Support Technician, your primary responsibilities would be focused on implementing and supporting various IT infrastructure technologies with an emphasis on resolution. Below is a brief summary of the expectations for this role:
Our Company Culture:
Our diverse workforce allows Centre Technologies to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
While continuing to utilize and improve our skill sets every day, we also emphasize a rewarding, enriched culture that encourages having fun, too. We at Centre Technologies wish to share this growth with you and encourage you to apply today!
Centre Technologies Employee Benefits:
Please ensure you have completed the following Centre Technologies Online Assessment within 24-48 hours of application:
Centre Technologies Online Assessment
Education & Experience
Desired Experience/Certifications
0 Help Desk Support jobs found in Tulsa, OK area