Help Desk Support jobs in Waco, TX
Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support jobs
Help Desk Support Agent
- Neighborly
-
Waco, TX
FULL_TIME
-
Help Desk Agent
Are you looking for a place where you can bring your passion for software and customer service? You will be responsible for first level support for all franchise facing technology in use by any of Neighborly’s franchise brands.Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.As a Help Desk Agent on the ZorWare Team, a typical day for you will include:- Support all internal and external customers with product training, knowledge, and expertise.
- Respond to support requests via live chat, email, and phone call.
- Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system, Freshdesk.
- Ensure issues are resolved in a timely manner in accordance with Service Level Agreements (SLA).
- Assist with testing and/or documentation of new products or enhancements.
Bring your skills and be inspired to achieve success.Experience:- Customer Service
- General knowledge of Windows Environments (Windows 10 or newer)
- General knowledge of Web browsers (Google Chrome, Microsoft Edge, Safari) and their basic settings/options
- General knowledge of Mac OSX (preferred but not required)
- General knowledge of Intuit QuickBooks Online (preferred but not required) General knowledge of ticketing systems and documentation (preferred but not required
Skills:- Proficiencies with time management
- Professional tone and phone/email presence, with clear communication ability
- Adaptability and ability to take direction
- Ability to work well under pressure to meet required timelines
- Diagnostic and analytical skills for software
- Critical thinking
- Strong computer literacy skills with an emphasis on software knowledge and use
- Strong ability to multitask
- Sense of urgency; maintain a positive attitude
Education:- Associate degree preferred but not required.
Schedule / in-office requirements:- This is a hybrid model schedule – 3 days working in the office, 2 days working from home.
Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.Not the right opportunity for you?
Share this job with a friend and follow us onLinkedInfor future opportunity updates.Brand: - 1 Month Ago
Help Desk Technician (PT)
- A3 Staffing Solutions
-
Hillsboro, TX
FULL_TIME
- Position: Help Desk Technician - Part Time 3 days/weekKEY RESPONSIBILITIES:Operational DeliveryProvide first response, initial triage and troubleshooting for all support items received through all cha...
- 2 Days Ago
General Help
- Life Time Solutions LLC
-
Hewitt, TX
TEMPORARY,PART_TIME,FULL_TIME
- Life Time Solutions has 5-10 openings for those willing to learn and looking to develop resume building skills along the way.If you are a dependable team player who is ready for a challenge, we want y...
- 1 Month Ago
Part-Time Sales Help
- Lids
-
Waco, TX
PART_TIME
- About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officiall...
- 1 Month Ago
Customer Solution Specialist
- Support Services Group
-
Waco, TX
FULL_TIME
- We are seeking a dynamic and enthusiastic individual to join our team as a Customer Solution Specialist. In this role, you will be responsible for providing exceptional customer service and resolving ...
- 14 Days Ago
Customer Solution Specialist
- Support Services Group Texas
-
Waco, TX
FULL_TIME
- We are seeking a dynamic and enthusiastic individual to join our team as a Customer Solution Specialist. In this role, you will be responsible for providing exceptional customer service and resolving ...
- 14 Days Ago
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0 Help Desk Support jobs found in Waco, TX area
Learning & Development Specialist
- HEART OF TEXAS GOODWILL INDUSTRIES
-
Waco, TX
- Job Details Job Location 1 - (1700 S. New Rd.) - Waco, TX Position Type Full Time Salary Range $18.00 - $18.00 Hourly De...
- 4/26/2024 12:00:00 AM
Practice Manager of Operations
- AMERICAN DENTAL PARTNERS
-
Temple, TX
- Job Details Req ID: 89632 Supported Practice: Carus Dental Category: Practice Manager of Operations Location: 1601 Fores...
- 4/26/2024 12:00:00 AM
MSP Associate / Computer Technician
- NerdsToGo
-
Waco, TX
- Who we are: Don't be offended when someone calls you a Nerd! Embrace it and join our journey at NerdsToGo! NerdsToGo is ...
- 4/25/2024 12:00:00 AM
Help Desk Support Agent
- Neighborly
-
Waco, TX
- Help Desk Agent Are you looking for a place where you can bring your passion for software and customer service? You will...
- 4/24/2024 12:00:00 AM
Armed Guard II (44942)
- Inter-Con Security Systems, Inc.
-
Waco, TX
- Company Overview: Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing in...
- 4/24/2024 12:00:00 AM
Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
- Department Of The Treasury
-
Waco, TX
- Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
- 4/22/2024 12:00:00 AM
About Waco, Texas
Waco (/ˈweɪkoʊ/ WAY-koh) is a city in central Texas and is the county seat of McLennan County, Texas, United States. It is situated along the Brazos River and I-35, halfway between Dallas and Austin. The city had a 2010 population of 124,805, making it the 22nd-most populous city in the state. The 2017 US Census population estimate is 136,436 The Waco Metropolitan Statistical Area consists of McLennan and Falls Counties, which had a 2010 population of 234,906. Falls County was added to the Waco MSA in 2013. The 2017 US Census population estimate for the Waco MSA is 268,696.
Waco is located at ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$47,574 to $59,629
Waco, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago