Help Desk Support, Sr. jobs in Albuquerque, NM

MILVETS is currently seeking a full time Help Desk Support Technician/ Event Coordinator

About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients.

Position Title: Help Desk Support Technician/ Event Coordinator

Position Start: January 1, 2024

Position Summary: MILVETS is currently seeking a full time Help Desk Support Technician/ Event Coordinator who will be responsible for supporting USAF Distributed Mission Operations Center (DMOC) at Kirtland AFB, NM.

Responsibilities:

• Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnose, identify, isolate and analyze problems utilizing historical database records.
• May route calls to product line specialists.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns of problems.

Qualifications:

• High School diploma or equivalent and 2 years additional education and/or related experience.
• DoD 8570 IAT-II certification (CompTIA Sec or higher). Employment contingent upon holding current certification or successfully passing Security Plus exam within 60 days of hire. 

Clearance:

• Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an Active United States Department of Defense Secret clearance is required.

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MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off. 

Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

www.dhs.gov/E-Verify     E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. 

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.