Help Desk Support, Sr. jobs in Albuquerque, NM

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support Technician/ Event Coordinator
  • MILVETS Systems Technology, Inc.
  • Kirtland, NM FULL_TIME
  • MILVETS is currently seeking a full time Help Desk Support Technician/ Event Coordinator

    About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients.

    Position Title: Help Desk Support Technician/ Event Coordinator

    Position Start: January 1, 2024

    Position Summary: MILVETS is currently seeking a full time Help Desk Support Technician/ Event Coordinator who will be responsible for supporting USAF Distributed Mission Operations Center (DMOC) at Kirtland AFB, NM.

    Responsibilities:

    • Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
    • Diagnose, identify, isolate and analyze problems utilizing historical database records.
    • May route calls to product line specialists.
    • Maintain and update records and tracking databases.
    • Alert management to recurring problems and patterns of problems.

    Qualifications:

    • High School diploma or equivalent and 2 years additional education and/or related experience.
    • DoD 8570 IAT-II certification (CompTIA Sec or higher). Employment contingent upon holding current certification or successfully passing Security Plus exam within 60 days of hire. 

    Clearance:

    • Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an Active United States Department of Defense Secret clearance is required.

    _______________________________________________________

    MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off. 

    Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

    www.dhs.gov/E-Verify     E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. 

    Equal Employment Opportunity

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

  • 21 Days Ago

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Help Desk Administrator
  • PERIKIN ENTERPRISES LLC
  • Albuquerque, NM FULL_TIME
  • POSITION DESCRIPTION: PERIKIN Enterprises, LLC looking to hire a full-time IT Help Desk Administrator to staff the Albuquerque, NM office. The ideal candidate must have good technical knowledge and be...
  • 12 Days Ago

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Jr. Help Desk Technician
  • SSSCANDIDATEPORTAL
  • Albuquerque, NM FULL_TIME
  • STS Systems Support, LLC. (SSS) is seeking a Jr. Help Desk Specialist to rectifying trouble tickets, by opening ticket requests, resolving the user’s issues, notifying the users of the repair, and clo...
  • 16 Days Ago

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IT Help Desk 1
  • Galles Chevrolet
  • Albuquerque, NM PART_TIME
  • Job Title: IT Help Desk Specialist Departments: IT Reporting to: CIO FLSA Status: Non-exempt Position Summary Supports the CIO with the general IT Department activities related to the installation and...
  • 17 Days Ago

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Computer Help Desk Operator
  • Peraton
  • Albuquerque, NM FULL_TIME
  • Responsibilities Peraton is seeking an experiences Computer Operator to join our team of qualified, and diverse individuals. What you’ll do: The Computer Operator will be responsible for the following...
  • 1 Month Ago

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Jr. Help Desk Technician
  • BBNCALLJOBSROLLUP
  • Albuquerque, NM FULL_TIME
  • STS Systems Support, LLC. (SSS) is seeking a Jr. Help Desk Specialist to rectifying trouble tickets, by opening ticket requests, resolving the user’s issues, notifying the users of the repair, and clo...
  • 18 Days Ago

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0 Help Desk Support, Sr. jobs found in Albuquerque, NM area

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Customer Support Technician
  • Car-Part.com
  • Albuquerque, NM
  • Job Description Job Description Are you customer focused? Do you enjoy the challenge of providing IT support over-the-ph...
  • 3/18/2024 12:00:00 AM

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Support Technician
  • Trick Dog Technology
  • Albuquerque, NM
  • Basic PC and Mac troubleshooting knowledge. Technician will cover the on-site desks and provide "Tier 1" support, triage...
  • 3/18/2024 12:00:00 AM

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Helpdesk Support Specialist Albuquerque
  • RESPEC, Inc.
  • Albuquerque, NM
  • **Albuquerque, NM** **Type** Full Time **Experience** Entry Level RESPEC is committed to creating a diverse environment ...
  • 3/18/2024 12:00:00 AM

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Technical Support Specialist
  • Ascendion
  • Rio Rancho, NM
  • Job Description Job Description Required Skills: PC Hardware knowledge Strong customer service skills Strong phone suppo...
  • 3/16/2024 12:00:00 AM

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Onsite Network Support Technician
  • INSPYR Solutions
  • Rio Rancho, NM
  • Title: Onsite Network Support Technician Location: Rio Rancho, NM Duration: Contract with possible contract extension or...
  • 3/15/2024 12:00:00 AM

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Technical Support Analyst
  • Visionaire Partners
  • Albuquerque, NM
  • Job Description Job Description Technical Support Analyst This is an exciting opportunity for a sharp Tier I Technical S...
  • 3/15/2024 12:00:00 AM

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IT Support Technician
  • Kirtland Federal Credit Union
  • Albuquerque, NM
  • Job Description Job Description Working at Kirtland CU is more than a job-it's a career, and one in the financial world!...
  • 3/14/2024 12:00:00 AM

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Desktop Support Technician
  • Edgewater Federal Solutions, Inc.
  • Albuquerque, NM
  • Job Description Job Description Edgewater Federal Solutions is seeking a Desktop Support Technician to support the IT pr...
  • 3/14/2024 12:00:00 AM

According to the United States Census Bureau, Albuquerque has a total area of 189.5 square miles (490.9 km2), of which 187.7 square miles (486.2 km2) is land and 1.8 square miles (4.7 km2), or 0.96%, is water. Albuquerque lies within the northern, upper edges of the Chihuahuan Desert ecoregion, based on long-term patterns of climate, associations of plants and wildlife, and landforms, including drainage patterns. Located in central New Mexico, the city also has noticeable influences from the adjacent Colorado Plateau semi-desert, Arizona-New Mexico Mountains, and Southwest plateaus and plains ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$58,038 to $72,864
Albuquerque, New Mexico area prices
were up 2.5% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020