Help Desk Support, Sr. jobs in Alexandria, LA

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Care supervisor
  • Help at Home
  • Natchez, MS FULL_TIME
  • Help at Home is hiring a Care Supervisor!

    Now offering weekly pay!

    Pay : $15-$16 / hour

    Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.

    Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

    We are currently seeking an experienced Care Supervisor to oversee and ensure the successful implementation of all provided services for our clients within their assigned areas.

    The Care Supervisor will be responsible for ensuring that client care plans meet client needs and that caregivers provide an exemplary level of care that meets the vision, mission and values of our organization.

    Benefits

    Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, 401K, along with lucrative bonuses in certain areas.

    We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

    Responsibilities

    • Conduct performance evaluations that are timely and constructive.
    • Manage a caseload of clients including staffing, scheduling and operations and administration.
    • Schedule and staff field staff to care for clients.
    • Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.
    • Collect and analyze client satisfaction data in order to implement improvements that positively impact the continuum of care for clients.
    • Develop strong and lasting relationships with referral sources and community resources.
    • Manage a caseload of clients including staffing, scheduling and operations and administration
    • Maintains positive working relationships with clients, home care aides, referral sources, managers and branch managers
    • Ensures compliance with local, state, and federal laws as well as with company policies and procedures

    Minimum Qualifications

    • Bachelor degree preferred
    • At least 18 years of age
    • Valid driver's license, along with access to an insured and reliable vehicle
    • At least 1 year of professional experience preferred
    • Professional oral and written communication skills
    • Strong analytical and problem-solving skills to assess situations and make accurate observations in the workplace
    • Ability to plan and oversee department operations and develop and implement comprehensive programs and services to improve utilization and the quality of services
    • Ability to collaborate with staff and managers to facilitate improvement and change
    • Organizational and analytical skills, along with the ability to oversee and organize the work of others
    • Demonstrate compassion, responsibility, and cheerful attitude

    Care Supervisors must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.

    Last updated : 2024-02-23

  • 21 Days Ago

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Travel Nurse RN - SICU - Surgical Intensive Care - $2,003 per week
  • Healthcare Support
  • Alexandria, LA FULL_TIME
  • Healthcare Support is seeking a travel nurse RN SICU - Surgical Intensive Care for a travel nursing job in Alexandria, Louisiana.Job Description & RequirementsSpecialty: SICU - Surgical Intensive Care...
  • 10 Days Ago

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Travel Registered Respiratory Therapist - $1,967 per week
  • Healthcare Support
  • Alexandria, LA FULL_TIME
  • Healthcare Support is seeking a travel Registered Respiratory Therapist for a travel job in Alexandria, Louisiana.Job Description & RequirementsSpecialty: Registered Respiratory TherapistDiscipline: A...
  • 18 Days Ago

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Travel Physical Therapy Assistant - $1,608 per week
  • Healthcare Support
  • Ferriday, LA FULL_TIME
  • Healthcare Support is seeking a travel Physical Therapy Assistant for a travel job in Ferriday, Louisiana.Job Description & RequirementsSpecialty: Physical Therapy AssistantDiscipline: TherapyStart Da...
  • 1 Month Ago

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Travel Nurse RN - Med Surg - $2,111 per week
  • Healthcare Support
  • Alexandria, LA FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Med Surg for a travel nursing job in Alexandria, Louisiana. Job Description & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 02/19/20...
  • 1 Month Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Alexandria, LA OTHER
  • Store LocationUS-LA-Alexandria Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perf...
  • 13 Days Ago

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0 Help Desk Support, Sr. jobs found in Alexandria, LA area

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Member Support Associate (Work From Home)>
  • Modern Health
  • Pineville, LA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision, Disability & Life Insurance ...
  • 3/19/2024 12:00:00 AM

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Direct Support Specialist>
  • Evergreen Life Services
  • Alexandria, LA
  • Evergreen Life Services - JobID: 100-131094112 [Nursing Assistant / Health Aide] As a Direct Support Specialist at Everg...
  • 3/19/2024 12:00:00 AM

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PT Support Desk Agent - Work From Home>
  • ExecOnline
  • Pineville, LA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour / 10-20 hours per week / 401k / PTO / Medical, denta...
  • 3/19/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Pineville, LA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/16/2024 12:00:00 AM

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Overnight Support Team Member
  • Whole Foods
  • Pineville, LA
  • Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
  • 3/16/2024 12:00:00 AM

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PT Member Support Specialist - Work From Home>
  • Wellth
  • Pineville, LA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 3/16/2024 12:00:00 AM

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Support Specialist
  • Michaels Stores
  • Alexandria, LA
  • Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsAlexandria-2643 S MacArthur Dr ...
  • 3/15/2024 12:00:00 AM

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Overnight Support Team Member
  • Whole Foods
  • Alexandria, LA
  • Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
  • 3/15/2024 12:00:00 AM

Alexandria is the ninth-largest city in the state of Louisiana and is the parish seat of Rapides Parish, Louisiana, United States. It lies on the south bank of the Red River in almost the exact geographic center of the state. It is the principal city of the Alexandria metropolitan area (population 153,922) which encompasses all of Rapides and Grant parishes. Its neighboring city is Pineville. In 2010, the population was 47,723, an increase of 3 percent from the 2000 census....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$54,690 to $68,661
Alexandria, Louisiana area prices
were up 1.2% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020