Help Desk Support, Sr. jobs in Allentown, PA
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- IT Solution Services
-
Easton, PA
PART_TIME,FULL_TIME
-
ITSS Services provides the best technological solutions to businesses and consumers all over the world. From computer/laptop repair and installation, network installation, server management, VOIP Solutions, and basic troubleshooting.
We are currently looking for an entry level, Help Desk Technician who would like to expand their experience in IT. Job description includes basic analyzing, troubleshooting, and evaluating common tech issues for customers. No experience necessary! Join our team today!
Qualifications and Skills:
- 0 years experience working with computers, laptops and networks.
- Patient, reliable, and willing to learn
- Flexible schedule - Mostly work from home, with some on-location responsibilities.
Benefits:
- Bonuses
- Paid time
- Holiday Time
- Personal Time
- Vacation Time
- Insurance: Medical and Dental
- Prescription Drug Plan
- Life Insurance
- Employee Appreciation
- Internal Appreciation Events
- Professional development
- Tuition Program
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Experience level:
- No experience needed
People with a criminal record are encouraged to apply
License/Certification:
- IT Certification (Preferred)
Work Location: In person
- 15 Days Ago
- Shift4
-
Center, PA
FULL_TIME
- Responsibilities: We are seeking an experienced IT Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to our ...
- 8 Days Ago
- Venture Talent Consulting
-
Easton, PA
FULL_TIME
- Are you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our IT and Telecom programs. OverviewWe are c...
- 28 Days Ago
- Help at Home
-
Palmerton, PA
FULL_TIME
- Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
- 18 Days Ago
- Help at Home
-
Bethlehem, PA
FULL_TIME
- Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
- 23 Days Ago
- Help at Home
-
Easton, PA
FULL_TIME
- Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
- 24 Days Ago
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- Allentown, PA
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0 Help Desk Support, Sr. jobs found in Allentown, PA area
- Select Source International
-
Bethlehem, PA
- Job Description Job Description Job title: Desktop Support Technician Location: Bethlehem, PA Duration: 12 months Your a...
- 4/19/2024 12:00:00 AM
- TRI CITY MARBLE
-
Allentown, PA
- Job Description Job Description Both full and part-time positions are available in growing composite manufacturing compa...
- 4/19/2024 12:00:00 AM
- Avo Photonics
-
Horsham, PA
- Avo Photonics is a dynamic contract engineering services company that designs, develops, and manufactures custom opto-el...
- 4/19/2024 12:00:00 AM
- RX2 Solutions
-
Newtown, PA
- TITLE: Help Desk Support TYPE: Contract to Hire LOCATION: Newtown, PA (100% on-site, moving to hybrid/remote after train...
- 4/18/2024 12:00:00 AM
- Mitchell Martin Inc.
-
Audubon, PA
- Essential Functions: The Helpdesk Support Specialist will be responsible for providing Level 1 technical support for use...
- 4/18/2024 12:00:00 AM
- OmniComp
-
Willow Grove, PA
- Job Description Job Description Immediate opportunities for experienced and entry level enthusiasts who are passionate a...
- 4/17/2024 12:00:00 AM
- Mitchell Martin Inc.
-
Audubon, PA
- Essential Functions: The Helpdesk Support Specialist will be responsible for providing Level 1 technical support for use...
- 4/16/2024 12:00:00 AM
- US Tech Solutions, Inc.
-
Collegeville, PA
- Job Title: IT Support Technician Location: Collegeville, PA 19426 (Onsite Work). Duration: 6+ Months Contract Job Descri...
- 4/15/2024 12:00:00 AM
About Allentown, Pennsylvania
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