Help Desk Support, Sr. jobs in Amarillo, TX
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- Robert Half
-
Dalhart, TX
PER_DIEM
- We have a great opportunity for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this could be the Help Desk Analyst job for you. This Help Desk Analyst role is based in the Dalhart, Texas area and is a long-term contract / temporary to hire opportunity.Major responsibilities- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally- Independently investigate and implement solutions to technical issues - Identify recurring technical issues and propose solutions to address the root of the problems- Resolve technical help tickets submitted via phone, email, and walk-ups
- 1 Month Ago
- TruFit Athletic Clubs
-
Amarillo, TX
FULL_TIME
- DescriptionTruFit Athletic Clubs is a purpose-driven organization. Our purpose is quite simple, Building A More Powerful You! That You represents every Teammate, every member and every community we se...
- 19 Days Ago
- Northwest Texas Healthcare System
-
Amarillo, TX
FULL_TIME
- Responsibilities: Northwest Texash Healthcare System is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most adva...
- 1 Month Ago
- Cargill
-
Friona, TX
OTHER
- Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the ...
- Just Posted
- Health Care Service Corporation
-
Amarillo, TX
FULL_TIME
- At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning p...
- 14 Days Ago
- Robert Half
-
Amarillo, TX
PER_DIEM
- Robert Half is looking for a cost accountant to join our client! This critical Cost Accountant role is responsible for the ongoing analysis of product cost, development of new product cost and margin ...
- Just Posted
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0 Help Desk Support, Sr. jobs found in Amarillo, TX area
About Amarillo, Texas
were up 1.2% from a year ago