Help Desk Support, Sr. jobs in Charlotte, NC
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- Ascendion
-
Charlotte, NC
FULL_TIME
-
Description
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
*** About the Role ***
Job Title: Helpdesk Support
Required Qualifications
- 1-2 years of customer service experience
- 1-2 years of IT experience
- Used A Ticketing
- Good Communication
Location: Charlotte, NC
Salary Range: The salary for this position is between $30,000 – $32,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan]
Preferred Skills:
- helpdesk
IT Support
Job details
Job ID329786Job RequirementsHelp Desk SupportLocationCharlotte, North Carolina, USRecruiterNitish?>Emailnitish.sharma@ascendion.com - 1 Month Ago
- Global Placement Firm
-
Charlotte, NC
FULL_TIME
- "Our client is in search of a Help Desk Analyst to support all worldwide staff and Fund Services external Hedge Fund and Fund Administration clients with financial application (Investran, Yardi and ot...
- 21 Days Ago
- Passero Associates
-
Charlotte, NC
FULL_TIME
- Want to take your career to a higher level? Passero Associates’ IT Department seeks an IT Help Desk Technician in the Charlotte, NC office. The candidate we are seeking is customer service oriented, o...
- Just Posted
- James River Equipment Virginia Llc
-
Charlotte, NC
FULL_TIME
- Join the team at James River Equipment in Charlotte The combination of our experience, culture, and focus on customer service has resulted in James River Equipment becoming one of the most distinguish...
- 1 Month Ago
- JAMES RIVER EQUIPMENT GROUP
-
Charlotte, NC
OTHER
- Job Details Level: Entry Job Location: Charlotte - Charlotte, NC Position Type: Full Time Education Level: 2 Year Degree Salary Range: $45,000.00 - $55,000.00 Salary/year Travel Percentage: Up to 25% ...
- 1 Month Ago
- Global Support and Development
-
Charlotte, NC
FULL_TIME
- *** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States. Position Title: Information Service Desk Technician Supervisor’s Title: IT Manager Exemp...
- 25 Days Ago
- Current Active Filter
- Charlotte, NC
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Help Desk Support, Sr. jobs found in Charlotte, NC area
- Brooksource
-
Charlotte, NC
- Help Desk Support Analyst Hybrid – Charlotte, NC Brooksource is searching for a Help Desk Support Analyst in Charlotte, ...
- 4/26/2024 12:00:00 AM
- Apex Systems
-
Charlotte, NC
- Apex Systems is seeking Tier 1 Support Specialists that have strong technical and customer service skills. Location: Cha...
- 4/26/2024 12:00:00 AM
- Golden Technology
-
Huntersville, NC
- Hiring a Helpdesk Specialist! This role will serve as the primary point of contact for on-site first-level technical sup...
- 4/26/2024 12:00:00 AM
- Careerbuilder-US
-
Charlotte, NC
- JOB TYPE : Full-time COMP: $25/hr. - $28/hr. SHIFT: 8AM – 5PM, Mon-Fri POSITION OVERVIEW: NCW is searching for a mechani...
- 4/26/2024 12:00:00 AM
- CSL
-
Charlotte, NC
- Responsibilities: •Responsible for preparing the donor, donor area and equipment for the pheresis process. •Prepares the...
- 4/26/2024 12:00:00 AM
- Bepoz
-
Rock Hill, SC
- Job Description Job Description POS Helpdesk Support And Sales Employee Duties The employee will: • Provide Resellers lo...
- 4/25/2024 12:00:00 AM
- Careerbuilder-us
-
Charlotte, NC
- JOB TYPE : Full-time COMP: $25/hr. - $28/hr. SHIFT: 8AM 5PM, Mon-Fri POSITION OVERVIEW: NCW is searching for a mechanica...
- 4/23/2024 12:00:00 AM
- Ovation Workplace Services Inc.
-
Charlotte, NC
- Job Description Job Description Desktop Support Technician This role will be to provide overall hardware/software suppor...
- 4/23/2024 12:00:00 AM
About Charlotte, North Carolina
were up 1.5% from a year ago