Help Desk Support, Sr. jobs in Chillicothe, OH
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
IT Help Desk - Work-Study
- Southern State Community College
-
Hillsboro, OH
PART_TIME
- DISTINGUISHING JOB CHARACTERISTICS This part-time job is a support position for the Information Technology (IT) Department. This position assists in the IT Department Office to serve faculty, staff and students who visit, call or email the office. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must perform essential duties to expected performance standards. Reasonable accommodations are made as required for persons who are disabled under the Americans With Disabilities Act. Provide excellent customer service with accuracy when providing information. Act as a help desk attendant by assisting walk-in customers and answering questions related to the SSCC online service ticket system. Answer incoming phone calls, mail, and communications. Maintain a clean and organized workspace. Maintains confidentiality of confidential or sensitive records and information. Works assigned schedule, and exhibits regular and punctual attendance. Training will be provided by SSCC IT staff. OTHER DUTIES AND RESPONSIBILITIES Performs other related duties as required. EQUIPMENT OPERATED Computer; printer; calculator; copier; fax machine; telephone; and other standard office equipment. CONFIDENTIAL DATA Confidential information included in the College computer system; Student and other information covered by FERPA guidelines and agreed to in the College’s FERPA Confidentiality Agreement; Student social security numbers; Student, staff, and faculty log-in information; Computer administration log-in information. WORKING CONDITIONS Good office working conditions. The work requires using safe work practices with office equipment, and observance of general safety. This position is located at the Central campus (Hillsboro). USUAL PHYSICAL DEMANDS The following physical demands are typically used to perform this job’s essential duties and responsibilities. They are not qualification standards, rather they may be used to help the College, employee, or applicant identify where and how reasonable accommodations may be made when an otherwise qualified person is unable to perform the job’s essential duties due to an ADA disability. Individuals will be regularly required to sit; use their hands to touch, handle, or feel; reach with their hands and arms, and talk or hear. Frequently use keyboard/mouse. The participant may occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision and the ability to adjust focus (computer screen and documents). KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Microsoft Office computer software programs. Ability to: comprehend job protocols, develop, work independently demonstrating initiative; develop and maintain effective working relationships with associates, supervisors, job contacts, and the general public; maintain confidential and sensitive information; maintain accurate and complete work records. Skill in: strong verbal, written, and interpersonal communications; operating job-related equipment; Microsoft Office applications. QUALIFICATIONS Interested students must have a completed Application for Federal Student Aid (FAFSA) on file with Southern State and be eligible for need-based federal aid (Federal Pell Grant and/or Subsidized Direct Student Loans). Students employed in the federal work-study program will be paid directly by a paycheck from the college twice monthly. Students must also be enrolled in at least 3 credit hours a semester and meet the College's satisfactory academic progress criteria. Ability to demonstrate clear evidence of a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff, and the community. Applicant must successfully pass required background checks in accordance with Southern State Community College’s policies and procedures and applicable laws. Ability to document identity and employment eligibility as a condition of employment in compliance with Immigration Reform and Control Act requirements.
- 21 Days Ago
Home Health Aide STNA
- Help at Home
-
Zaleski, OH
FULL_TIME,PART_TIME
- Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000*Help at Home is the nation's leading provider of in-home support to seniors. We are currently hiring in yourcommunity Join...
- 28 Days Ago
Home Health Aide STNA
- Help at Home
-
Mc Arthur, OH
FULL_TIME
- Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000!* Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! ...
- 1 Month Ago
Home Health Aide STNA
- Help at Home
-
Chillicothe, OH
FULL_TIME
- Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000!* Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! ...
- 1 Month Ago
RN/LPN Home Health Nurse
- IBA Support Services
-
Chillicothe, OH
FULL_TIME,PART_TIME
- IBA Support Services is seeking Team Members to provide nursing services to individuals with disabilities and illness in their homes. Hiring Full time, Part time and PRN RNs and LPNs! In home visits a...
- 13 Days Ago
Sr. Controls Engineer
- Qcells
-
Highland, OH
FULL_TIME
- This is your chance to join the rapidly growing commercial solar energy business. FlexRack by Qcells is an integrated solar company that offers custom-designed, fixed tilt ground mount and single-axis...
- 21 Days Ago
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0 Help Desk Support, Sr. jobs found in Chillicothe, OH area
Field Desktop Support L2
- Tata Consultancy Service Limited
-
Jackson, OH
- •Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required ...
- 4/26/2024 12:00:00 AM
Auction Support Specialist (Part Time)
- Cox Enterprises, Inc
-
Grove City, OH
- **Primary Location:** 3905 Jackson Pike , Grove City , OH , US **Auction Support Specialist (Part Time)** 2110885 VACCIN...
- 4/24/2024 12:00:00 AM
Overnight Support Team Member
- Whole Foods
-
Circleville, OH
- Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
- 4/24/2024 12:00:00 AM
Technical Support Specialist 2- Measurement and Regulation M&R
- Nisource
-
Chillicothe, OH
- Job Title: Technical Support Specialist 2Job Code: 104575Job SummarySupport Company Operations initiatives associated wi...
- 4/24/2024 12:00:00 AM
Overnight Support Team Member
- Whole Foods
-
Grove City, OH
- Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
- 4/24/2024 12:00:00 AM
Teacher Support - 2024/2025 School Year
- New Story Schools
-
Lancaster, OH
- Do you have a passion for education and being a part of a mission-driven organization? Do you want to join a fast-growin...
- 4/23/2024 12:00:00 AM
Direct Support Professional (Day Program)- PAID TRAINING
- Scioto Trails - Advancing Abitlities
-
Chillicothe, OH
- Do you want to make a DIFFERENCE in someone's life? Become a Direct Support Professional!! Advancing Abilities Day Progr...
- 4/23/2024 12:00:00 AM
Companion Care/Direct Support Professional
- Scioto Trails - Advancing Abitlities
-
Chillicothe, OH
- SIGN-ON BONUS & PAID TRAINING! Currently hiring for evening shift and night shift, fixed schedules with every other week...
- 4/22/2024 12:00:00 AM
About Chillicothe, Ohio
Chillicothe (/ˌtʃɪlɪˈkɒθi/ CHIL-i-KOTH-ee) is a city in and the county seat of Ross County, Ohio, United States. Located along the Scioto River 45 miles south of Columbus, Chillicothe was the first and third capital of Ohio.
It is the only city in Ross County and the center of the Chillicothe Micropolitan Statistical Area (as defined by the United States Census Bureau in 2003). The population was 21,901 at the 2010 census. Chillicothe is a designated Tree City USA by the National Arbor Day Foundation.
Chillicothe is located at 39°20′11″N 82°59′2″W / 39.33639°N 82.98389°W / 39.33639; -82.983...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$57,273 to $71,902
Chillicothe, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Help Desk Support, Sr. do?
Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020