Help Desk Support, Sr. jobs in Cincinnati, OH
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
Technical (Help Desk) Support Analyst
- Lighthouse Professional Services
-
West Chester, OH
FULL_TIME
-
Lighthouse Professional Services, a division of Staffing 360 Solutions group of companies, has been providing contract and direct hire talent to client companies, ranging from small businesses to Fortune 500 corporations for over 50 years. Our offices are in New York, Connecticut, and Massachusetts, and we work with clients across the country. Our management and recruiting teams are led by experienced industry professionals. We invest in excellent working partnerships, powered by people.
We are currently seeking a Technical Support Analyst in Westchester, OH
Position Summary and Special Duties:
The Technical Support Analyst will be responsible for deploying, implementing, troubleshooting, and maintaining desktop and laptop systems. If you are an initiative-taking, career-minded experienced and proven IT professional seeking an exciting growth opportunity, please submit your name for further consideration.
As a (an) Technical Support Analyst your day-to-day duties will consist of and may not be limited to:
Core Responsibilities:
- Support all PC workstations throughout the organization and provide technical support to the user community.
- Lead PC replacement plan project for local division(s)
- Support local telephone and voicemail system.
- Daily maintenance and problem resolution via Corporate Helpdesk, operating system patches and software upgrades, and routine hardware configuration.
- Participate in key projects related to security, OS upgrades, active directory, and other network/data center improvements in compliance with IT security standards and policies.
- Able to assess current needs and requirements and develop roadmap for solution(s).
- Support the end user with Office 365 & MFA application(s).
- Create / Disable Active Directory accounts and e-Mail accounts, assist with e-Mail on mobile devices.
- Build relationships with internal customers, become knowledgeable of divisional projects, and assist with developing plans to address future project and IT-based business needs.
- Support all PC workstations throughout the organization and provide technical support to the user community.
- Support local telephone and voicemail system.
- Actively participate in all site teams and activities including Zone Leadership, corporate audits, self-audits, and BES/continuous improvement events.
- Responsible for providing user training for inexperienced users, maintaining network security, and performing updates.
- Manage network of approximately 120 computers and 35-40 networked and stand-alone printers.
- 3-5 years of experience in Level 1 & 2 technical support role.
- Experience in Office 365 & MFA application and operation.
- Ability to communicate ideas in both technical and user-friendly language.
- Initiative-taking and directed, keen mindfulness and customer service orientation. Project management, research, analytical and creative problem-solving abilities.
- Effective written, oral, and interpersonal communication skills are critical.
- Strong Collaborator and ability to work in a fast – paced deadline driven environment.
- Previous responsibility for providing customer support.
- Ability to meet deadlines.
- Experience with relational databases, project management, and JBA or other AS 400 based system.
- Bachelors’ degree or the equivalent in work experience required.
- CompTIA A Service or Network certifications or the equivalent in work experience required.
Duration: Direct Hire
Location: Westchester, OH.
Salary: Depending on Experience
Qualified candidates are encouraged to apply immediately!
Please include a clean copy of your resume and salary expectations and any references. - 9 Days Ago
IT Help Desk Support Admin
- SPX Cooling Tech LLC
-
Mason, OH
FULL_TIME
- IT Help Desk Support Admin Location: Mason, Ohio, United States Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solut...
- 23 Days Ago
IT Support & Help Desk Specialist
- SKIDMORE
-
West Chester, OH
OTHER
- Job Details Job Location: Skidmore Sales and Distributing - West Chester, OH Salary Range: Undisclosed DescriptionSkidmore Sales & Distributing is currently seeking an IT Support & Help Desk Specialis...
- 1 Month Ago
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Cincinnati)
- Axiom Technologies
-
Cincinnati, OH
FULL_TIME
- Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
- 9 Days Ago
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/ Dispatch/ On-demand)- Amelia – Ohio
- Axiom Technologies
-
Amelia, OH
PART_TIME
- Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
- 12 Days Ago
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/ Dispatch/ On-demand)- Amelia – Ohio
- Axiom Technologies
-
Amelia, OH
PART_TIME
- Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
- 12 Days Ago
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0 Help Desk Support, Sr. jobs found in Cincinnati, OH area
Business Systems Analyst
- Western & Southern Financial Group
-
Cincinnati, OH
- Summary of Responsibilities: Provides technical systems expertise in support of the development, implementation and test...
- 4/22/2024 12:00:00 AM
Jr. IT/AV Support Technician
- Planet Technology
-
Cincinnati, OH
- Planet Technology has partnered with a Cincinnati based company to locate an junior level audio visual (AV)/IT technicia...
- 4/22/2024 12:00:00 AM
Systems Analyst - Global People Systems
- Jobs For Humanity
-
Cincinnati, OH
- Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosyste...
- 4/22/2024 12:00:00 AM
Jr. IT/AV Support Technician
- Planet Technology
-
Cincinnati, OH
- Planet Technology has partnered with a Cincinnati based company to locate an junior level audio visual (AV)/IT technicia...
- 4/21/2024 12:00:00 AM
SAP System Analyst
- Gentis Solutions
-
Erlanger, KY
- Seeking a SAP analyst with strong expertise in SAP modules to help develop end-to-end solutions. The role involves parti...
- 4/21/2024 12:00:00 AM
Technical Support Technician
- STEM Talent Solutions
-
Cincinnati, OH
- Job Description Job Description We are seeking a skilled Technical Support Specialist with experience in electro-mechani...
- 4/20/2024 12:00:00 AM
Customer Service - Donor Support Technician
- CSL Plasma
-
Hamilton, OH
- Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis p...
- 4/20/2024 12:00:00 AM
OTN Support Technician
- eXcell
-
Springdale, OH
- As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal ...
- 4/19/2024 12:00:00 AM
About Cincinnati, Ohio
Cincinnati (/ˌsɪnsɪˈnæti/ SIN-sih-NAT-ee) is a major city in the U.S. state of Ohio, and is the government seat of Hamilton County. Settled in 1788, the city is located at the northern side of the confluence of the Licking and Ohio rivers, the latter of which marks the state line with Kentucky. The city drives the Cincinnati–Middletown–Wilmington combined statistical area, which had a population of 2,172,191 in the 2010 census making it Ohio's largest metropolitan area. With a population of 296,943, Cincinnati is the third-largest city in Ohio and 65th in the United States. Its metropolitan ar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$60,555 to $76,022
Cincinnati, Ohio area prices
were up 1.1% from a year ago
were up 1.1% from a year ago
What does a Help Desk Support, Sr. do?
Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020