Help Desk Support, Sr. jobs in Clearwater, FL

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Weekend Concierge
  • Sr Companies Llc
  • Homosassa, FL FULL_TIME
  • Summary: Enhances and improves the SRIM experience for our residents, families, and visitors,
    promotes the core value of the Golden Rule, answers the telephone courteously, and executes
    routine clerical work by performing the following duties.

    Duties and Responsibilities include the following. Other duties may be assigned.
    1. Speaks to and interacts with residents, families, and visitors while showing empathy, kindness, compassion, and respect. *
    2. Answers phone with a welcoming and inviting attitude, and always responds courteously.
    3. Assists in scheduling new hires for review and completion of new hire paperwork. *
    4. Assists the Business Office Manager when needed. *
    5. Receives and routes incoming and outgoing mail when needed. *
    6. Types all correspondence as requested. *
    7. Responds promptly and courteously to resident's request for assistance including phone calls and requests from family members and visitors. *
    8. Greets families and visitors, ascertains the nature of their business and introduces to the appropriate department head.*
    9. Answers questions to prospects regarding the community in the absence of the Sales Director.*
    10. Communicates effectively in a language that each resident is capable of understanding.*
    11. Ensures residents and/or responsible parties sign residents out when they leave the community.*
    12. Follows written and verbal instructions.*
    13. Practices good body mechanics and safe working habits.*
    14. Observes and reports safety hazards immediately to supervisor.*
    15. Demonstrates an ability to know each resident and family member by addressing by name.*
    16. Knows, understands, and follows established policies and procedures in emergency situations.*
    17. Works as a team player with other associates and management in accomplishing work assignments.*
    18. Demonstrates a positive and respectful attitude about work issues, policies, and procedures.*
    19. Demonstrates a positive and respectful attitude with residents, families, visitors, associates, and management.*
    20. Complies with attendance and call off policy.*
    21. Attends and/or participates in trainings, in-service meetings, and mandatory meetings.*
    22. Wears clean and appropriate dress per established dress code policy.*
    23. Refrains from discussing resident care issues with families and visitors, and refers all inquiries to immediate supervisor.*
    24. Knows, understands, and follows HIPAA regulations.*
    25. Assists with the training of new employees when required.
    26. Takes initiative in work, seeks out additional information, and offers solutions/suggestions.
    27. Takes on special projects or assignments outside of regular duties.
    28. Provides a variety of housekeeping and/or laundry duties in maintaining the community in an orderly, clean, and sanitary condition.
    29. Serves and assist residents in the dining room at breakfast, lunch, and dinner if needed.
    30. Performs all other reasonable duties as assigned or as requested.

    Physical Demands:
    The physical demands described here are representative of those that must be met by an
    employee to successfully perform the essential functions of this job. Reasonable
    accommodations may be made to enable individuals with disabilities to perform the essential
    functions.

    While performing the duties of this job, the employee is regularly required to stand, walk, use
    hands, reach with hands and arms, and talk or hear. The employee is frequently required to stoop,
    kneel, crouch or crawl and taste or smell. The employee is occasionally required to sit and climb
    or balance. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment:
    The work environment characteristics described here are representative of those an employee
    encounters while performing the essential functions of this job. Reasonable accommodations
    may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally exposed to bloodborne
    pathogens.

    Qualifications:
    To perform this job successfully, an individual must be able to perform each essential duty
    satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
    ability required. Reasonable accommodations may be made to enable individuals with disabilities
    to perform the essential functions.

    Language Ability:
    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to
    write simple correspondence. Ability to effectively present information in one-on-one and small
    group situations to customers, clients, and other employees of the organization.

    Reasoning Ability:
    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral
    instructions. Ability to deal with problems involving a few concrete variables in standardized
    situations.

    Computer Skills:
    To perform this job successfully, an individual should have knowledge of Microsoft Office Suite.

    Education/Experience:
    High school diploma or general education degree (GED); or less than one year related experience
    or training; or equivalent combination of education and experience.

  • 19 Days Ago

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Housekeeper
  • Sr Companies Llc
  • Trinity, FL FULL_TIME
  • Summary: Responsible for demonstrating and promoting SRIM's core value of the Golden Rule, treating others (residents, families, and associates) in the same way we would like to be treated, and under ...
  • 19 Days Ago

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Activities Assistant
  • Sr Companies Llc
  • Homosassa, FL FULL_TIME
  • Summary: Responsible and accountable for the organization, planning, development of all programming, and regular activities that are fun and exciting to our residents. These activities will be helpful...
  • 20 Days Ago

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Culinary Assistant
  • SR COMPANIES LLC
  • Trinity, FL OTHER
  • Job Details Job Location: Sunflower Springs at Trinity - Trinity, FL Salary Range: Undisclosed DescriptionSummary: Enhances and improves the SRI Management experience specifically in Artful Dining for...
  • 23 Days Ago

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Culinary Assistant
  • Sr Companies Llc
  • Trinity, FL FULL_TIME
  • Summary: Enhances and improves the SRI Management experience specifically in Artful Dining for residents, families, and guests, demonstrates and promotes SRIM's core value of the golden rule, and unde...
  • 8 Days Ago

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Medication Technician
  • Sr Companies Llc
  • Trinity, FL FULL_TIME
  • Summary: Responsible for enhancing and improving the SRIM experience specifically in the Heartful Care for our residents and their families by performing the following duties. Duties and Responsibilit...
  • 8 Days Ago

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0 Help Desk Support, Sr. jobs found in Clearwater, FL area

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Help Desk Support Specialist
  • Refresco Na
  • Tampa, FL
  • ** Help Desk Support Specialist** **Job Category****:** Information Technology **Requisition Number****:** HELPD03605 Sh...
  • 3/28/2024 12:00:00 AM

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Business Systems Analyst
  • Brown & Brown, Inc.
  • Tampa, FL
  • Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best...
  • 3/28/2024 12:00:00 AM

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IT Support Technician Level 2
  • BEYOND IT SUPPORT LLC
  • Bradenton, FL
  • Job Description Job Description Basic Functions: IT Support relating to technical issues involving Microsoft’s core busi...
  • 3/28/2024 12:00:00 AM

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Help Desk Specialist
  • Latitude, Inc.
  • Tampa, FL
  • Primary Duties Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution. Able t...
  • 3/27/2024 12:00:00 AM

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Service Now Systems Analyst
  • Baker McKenzie Tampa Center
  • Tampa, FL
  • The Service Now Systems Analyst will be responsible for translating business requirements into technical requirements an...
  • 3/26/2024 12:00:00 AM

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Data Warehouse Systems Analyst
  • The Talbots Inc.
  • Tampa, FL
  • **Data Warehouse Systems Analyst** ** **Location:** Tampa, Florida US** Job Number 12465 Tampa, Florida US Full Time Tal...
  • 3/26/2024 12:00:00 AM

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Sr. Business Systems Analyst (Remote)
  • CBRE
  • Tampa, FL
  • Sr. Business Systems Analyst (Remote) Job ID 159395 Posted 18-Mar-2024 Service line GWS Segment Role type Full-time Area...
  • 3/26/2024 12:00:00 AM

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Information Technology Support Technician
  • Mastech Digital
  • Tampa, FL
  • This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets. This posit...
  • 3/24/2024 12:00:00 AM

Clearwater is a city located in Pinellas County, Florida, United States, northwest of Tampa and St. Petersburg. To the west of Clearwater lies the Gulf of Mexico and to the southeast lies Tampa Bay. As of the 2010 census, the city had a population of 107,685. Clearwater is the county seat of Pinellas County and is the smallest of the three principal cities in the Tampa-St. Petersburg-Clearwater metropolitan area, most commonly referred to as the Tampa Bay Area. Cleveland Street is one of the city's historic avenues, and the city includes Spectrum Field and Coachman Park. The city is separated ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$58,510 to $73,457
Clearwater, Florida area prices
were up 1.1% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020