Help Desk Support, Sr. jobs in Cleveland, OH

We are a leader in the long-term care industry operating in 7 different states. It is our commitment to the care of our residents and our staff that sets us apart from the rest. From the development of our Scratch Kitchens to the Saber Foundation Employee Hardship program, we are committed to the care and attention of everyone we serve!

Come work for a growing company, who appreciates the value of its team members!

We are expanding our IT Department and looking for strong individuals to join our team! Our state of the art Community Support and Development center offers many perks including an onsite gym as well as fun employee activities.

Advantages:

• Flexible working hours
• Complete employee lounge
• Excellent wages and benefits
• Onsite IT support

Qualifications/ Responsibilities:

• Demonstrated knowledge with the following technologies: Windows OS; iPhone/iPad iOS; Laptop hardware; Microsoft Office Suite including Word, Excel and Outlook; Windows Server Printing; Active Directory Users and Computers; Office 365; Exchange 2010; Business-line Mobile Device Administration (Verizon)Experience with Office 2007/2010/2013/2016
• Exceptional troubleshooting and problem solving: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and to identify complex problems and review related information to develop and evaluate options and implement solutions
• Respond to queries either in person, over the phone, or via remote access.
• Open support tickets for inbound calls, email and monitoring offline servers, power and ISP
• Work on open tickets to resolution and/or develop workarounds until resolution can be achieved
• Research issues using all available resources
• Escalate tickets to next level support as necessary
• Resolve escalated tickets
• Determine the root cause of problems and work proactively to address them

Shifts and Wages:

• Full-Time Opportunity Available
• Shifts Needed: Days, potential evening and weekend coverage
• Competitive Wages!

Benefits and Perks:

• Comprehensive benefit packages including medical, dental and vision
• 401K through Fidelity
• Paid Time Off (PTO)
• Educational and tuition opportunities
• Employee Perks Program offering discounts to major companies
• Employee Recognition Programs
• Culture of employees creating an IMPACT!

• Program details can vary amongst buildings. Please see HR for the facility-specific benefit plans.

We comply with any federal and/or state mandates related to the COVID 19 vaccine

We are an equal Opportunity Employer/Minorities/Female/Disabled/Veteran and also promote a drug-free workplace.