Help Desk Support, Sr. jobs in Colorado Springs, CO
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- Syneren Technologies Corporation
-
Colorado, CO
FULL_TIME
-
Job Title: IT Help Desk Analysts
Job Location: USAFA, Colorado Springs, CO
Salary: $45-50k
Job Description
IT Help Desk Analysts are responsible for application support and implementation within the Information Services Department. IT Help Desk Analysts will enhance computer operational skills and be able to perform application diagnostics and troubleshooting and be able to apply software fixes or perform upgrades to existing systems. IT Help Desk Analysts must be able to demonstrate an understanding of backup and recovery methods, general operating system functionality, and change control process.
Required Qualifications:
- Understanding of Microsoft Azure and virtualized environments
- Understanding of Windows/Linux/Apple operating systems
- Experience with Microsoft 365 Web based and PowerShell Administration
- Understanding of networking and firewalls
- Experience with technical writing and documentation
- Scripting experience (PowerShell and Linux/Unix)
- Experience within Azure
- Azure Graph API experience
- Azure Hybrid AD
- Azure Purview/Security and Compliance
- Microsoft Endpoint Manager (Intune)
Required Certifications:
- CompTIA Security CE
About Syneren: Syneren is an award winning, CMMI Level 3 certified, high quality provider of technology solutions for the government as well as commercial sectors. Founded in 2003, we have been broadening our services to cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Cyber Security, Independent Testing and Evaluation and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. Syneren is committed to providing exceptional solutions that meet the client mission needs. Thank you for your interest in Syneren Technologies Corporation. Syneren Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify® is a registered trademark of the U.S. Department of Homeland Security. www.dhs.gov/E-Verify
- 10 Days Ago
- Clearnetworx
-
Montrose, CO
FULL_TIME
- Job Description Help Desk/SchedulerClearnetworx – Montrose, CO JOB SUMMARY Deeply Digital, LLC is a Communications, Construction, and Consulting company in Montrose, Colorado, serving the surrounding ...
- 11 Days Ago
- Garden of the Gods Resort and Club
-
Colorado, CO
FULL_TIME
- Position Purpose & Summary The IT Help Desk Agent will handle incoming tier 1 technical help desk support for the IT department. Acting as point of contact for end user requests including troubleshoot...
- 1 Day Ago
- ASG
-
Woodland, CO
FULL_TIME
- Abacus Solutions Group : We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we ...
- 17 Days Ago
- S2Technologies
-
Colorado, CO
FULL_TIME
- Client Service Technician/Help Desk Specialist S2Technologies is currently seeking qualified candidates to join our team. We are currently looking for candidates who have experience providing help des...
- 20 Days Ago
- NANA Regional Corporation
-
Colorado, CO
OTHER
- NANA Regional Corporation
- 24 Days Ago
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0 Help Desk Support, Sr. jobs found in Colorado Springs, CO area
- Qualis Corporation
-
Colorado Springs, CO
- Qualis Corporation is seeking a Space Systems Analyst with demonstrated qualifications and proven experience in Space Sy...
- 4/18/2024 12:00:00 AM
- FOSS INDUSTRIES INC
-
Colorado Springs, CO
- Job Description Job Description Foss Industries, Inc., a 40 year old hi-tech business, located in Colorado Springs, CO i...
- 4/18/2024 12:00:00 AM
- Command Post Technologies
-
Manitou Springs, CO
- Command Post Technologies, Inc. (CPT) is seeking a Forward Support Engineer that will establish network information requ...
- 4/18/2024 12:00:00 AM
- Hiring Now!
-
Colorado Springs, CO
- Job responsibilities:As member of the Engineering Support team within the C2BMC NT, they will be responsible for perform...
- 4/17/2024 12:00:00 AM
- BridgeView
-
Castle Rock, CO
- You will work Tier 2 in a microsoft environment focused on O365/Windows application support and some hardware support. 6...
- 4/17/2024 12:00:00 AM
- The Home Depot, Inc.
-
Colorado Springs, CO
- Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an...
- 4/16/2024 12:00:00 AM
- Bridgeview
-
Castle Rock, CO
- You will work Tier 2 in a microsoft environment focused on O365/Windows application support and some hardware support. 6...
- 4/16/2024 12:00:00 AM
- USAA
-
Colorado Springs, CO
- Why USAA? Lets do something that really matters. We have an important mission: serving the members of the military commu...
- 4/16/2024 12:00:00 AM
About Colorado Springs, Colorado
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